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Senior Manager Oracle CSS
hace 2 meses
About the Role
We are seeking an experienced and self-motivated leader to join our Customer Success Services (CSS) team as an Engineer Manager. As a key member of our Global CSS leadership team, you will be responsible for leading a team of technical subject matter experts located in Europe.
Key Responsibilities
- Lead and develop a team of Siebel technical subject matter experts, responsible for working with customers to provide guidance and support for the operation of Siebel and other Oracle products onsite and in cloud.
- Deliver services that drive customer success and innovation, being an active contributor in the CSS Business and Portfolio development.
- Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering Siebel and other Oracle products.
- Form part of the EMEA CSS management team, with shared accountability for technical capability throughout EMEA.
- Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way.
- Lead service/product development activities/initiatives as required, drive skills development of team members in line with CSS objectives, and their personal development plans, career goals.
- Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services.
- Collaborate closely with other managers within the support organization, develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity.
What We Offer
- A competitive salary with exciting benefits.
- Flexible and remote working so you can do your best work.
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- An inclusive culture that celebrates what makes you unique.
About Mygwork
Mygwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
Oracle Careers
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. We are committed to including people with disabilities at all stages of the employment process.
