Customer Service Representative with German
hace 2 días
TDCX is a leading provider of transformative digital CX solutions, empowering world-class brands to acquire new customers, build customer loyalty, and protect their online communities.
Job SummaryWe are seeking a highly skilled Customer Care Agent with German language proficiency to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional customer service, resolving customer complaints, and collaborating with cross-functional teams to deliver outstanding results.
Key Responsibilities:- Provide top-notch customer service via email, phone, and chat, ensuring a seamless and personalized experience for our customers.
- Solve complex customer complaints and issues through creative problem-solving, delivering exceptional service and building customer loyalty.
- Collaborate with product, sales, and customer experience teams to ensure seamless customer interactions and deliver exceptional results.
- Store customer-related data accurately and securely in our systems, maintaining the highest level of data integrity.
- Develop in-depth knowledge of our products and services, ensuring a high level of customer satisfaction and loyalty.
- Embody the TDCX mission to make healthcare more human, delivering exceptional customer experiences that exceed expectations.
- Native-level German language proficiency and excellent communication skills in English.
- Proven customer service experience, with a passion for delivering exceptional customer experiences.
- Ability to remain calm and composed in high-pressure situations, with a strong focus on customer satisfaction.
- Comfortable working in a fast-paced, dynamic environment, with a high level of independence and proactivity.
- Previous customer service experience is an asset, but not required.
- Valid EU passport or working visa.
- Attractive remuneration, great perks, and performance incentives.
- Comprehensive medical, insurance, or social security coverage.
- Premium workspaces, with free coffee, tea, and snacks.
- Engaging activities and recognition programs, fostering a positive and inclusive culture.
- Strong learning and development plans, supporting your career growth and #BeMore at work.
- Easy-to-locate area with direct access to public transport, offering a convenient work-life balance.
- Flexible working arrangements, with a hybrid working model after training and adaptation.
- Permanent contract, with opportunities for growth and development.
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