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Customer Solutions Architect
hace 2 meses
We are seeking a highly skilled Customer Architect to join our team at Elasticsearch B.V. As a Customer Architect, you will play a critical role in driving the adoption and success of our Elastic solutions with our customers. This is a unique opportunity to work with a talented team and make a significant impact on the growth and success of our customers.
Key Responsibilities- Technical Success Planning: Develop and execute technical success plans that align with customer business objectives, ensuring the optimal use of Elastic solutions.
- Customer Onboarding and Adoption: Collaborate with customers to ensure a smooth onboarding process, driving adoption and consumption of Elastic solutions.
- Technical Guidance and Support: Provide technical guidance and support to customers, ensuring they achieve their desired outcomes and derive significant value from our solutions.
- Value Proposition and Alignment: Articulate the value proposition of Elastic solutions and align them with customer business goals, ensuring a deep understanding of their technical landscape.
- Expansion and Growth: Identify opportunities for expansion and growth, working closely with the account team to drive annual recurring revenue (ARR) growth.
- Technical Expertise: Proven experience with Elastic solutions, including Observability, Security, and Enterprise Search, or equivalent technologies.
- Communication and Presentation Skills: Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Problem-Solving and Analytical Skills: Demonstrated problem-solving and analytical skills, with a track record of delivering innovative solutions.
- Collaboration and Teamwork: Strong collaboration and teamwork skills, with the ability to work closely with cross-functional teams, including sales, marketing, and customer success.
We offer a competitive compensation package, including a base salary, bonus structure, and comprehensive benefits. We also provide opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about technology and customer success, and have a strong desire to make a meaningful impact, we encourage you to apply for this exciting opportunity.
