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Customer Solutions Architect
hace 2 meses
We are seeking a highly skilled Customer Architect to join our team at Elasticsearch B.V. As a Customer Architect, you will play a critical role in driving the adoption and expansion of our Elastic solutions among our customers.
Key Responsibilities:
- Collaborate closely with the account team to provide ongoing technical coverage and support.
- Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.
- Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions.
- Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals.
- Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
- Liaise between customers and support teams to ensure an optimized support resolution experience.
- Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions.
- Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions.
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Validated experience in a similar role, such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies.
- Excellent communication and presentation skills.
- Strong social skills, with the ability to establish relationships with customers and team members.
- Demonstrated problem-solving skills, with a track record of delivering innovative solutions.
About Elasticsearch B.V.
Elasticsearch B.V. is a distributed company with a strong commitment to diversity and inclusion. We strive to create an accessible and inclusive experience for all individuals. If you require an accommodation during the application or recruiting process, please email us.
