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Course Counsellor
hace 2 meses
About the Role
We are seeking a highly motivated and communicative individual to join our team as a Course Counsellor. As a key member of our sales and customer service team, you will be responsible for advising potential clients and closing sales of our courses, accommodation, and activities.
Main Responsibilities
- Contact potential clients to advise them on our products and services, taking into account their motivations, needs, and interests.
- Gain extensive knowledge of our products and services and adapt them to meet the needs of our clients, ensuring their satisfaction.
- Provide all necessary information to clients, resolve their doubts and incidents, and track customer requests and queries proactively.
- Ensure customer loyalty by fulfilling commitments and deadlines.
- Process reservations, modifications, cancellations, and resolve incidents.
- Perform all administrative tasks associated with the position.
Requirements
- Course Counsellor - English, Dutch, and Spanish
- Excellent communicative competence
- Active listening and empathy
- Proficient in Microsoft Office
- Valuable experience in international environments
Terms
- Type of contract: permanent
- Full-time
- Location: Madrid, Spain
- Salary commensurate with experience
