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Senior Application Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Senior Application Support Analyst to join our global Business Systems team. As a key member of our team, you will provide tier 2/3 support for the global SAP SuccessFactors application, resolving production support tickets, addressing logged issues, managing users, and coordinating escalations as necessary.
Key Responsibilities:- Identify opportunities for application enhancement to improve efficiency and resilience.
- Manage all aspects of users' application security, including profiles, roles, permissions, and sharing rules in SuccessFactors.
- Prepare and execute manual data migrations as requested.
- Configure system settings, workflows, and processes to meet specific business requirements.
- Update and document knowledge base articles and system process flows as required.
- Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems.
- Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment.
- Stay informed about system updates and industry best practices to enhance system capabilities.
- Contribute to the bi-annual SuccessFactors release management process.
- Create and maintain custom reports and dashboards to provide key HR metrics and analytics, including Table, Canvas, and Story reporting within SuccessFactors.
- Work with stakeholders to understand reporting requirements and deliver actionable insights.
- Support the broader production team by triaging issues for other business applications.
- Work closely and effectively with business stakeholders, development team, and other run-team members to ensure application performance and end-user satisfaction.
- Advanced knowledge of SAP SuccessFactors Administrator credentials.
- Strong organizational and communication skills.
- Experience with ITIL/ITSM processes, SDLC best practices, ticketing systems including Freshworks and Jira.
- Experience with data tools like Data Loader and Demand Tools is preferred.
- Prior experience with additional business applications is a plus.
- Excellent ability to work across the organization with users at various levels of application proficiency.
- Passion to work within a fast-paced, high-energy, high-tech environment.
- Must have very good written and verbal communication skills.
