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ICT Specialist
hace 2 meses
Job Title: ICT Specialist - Enterprise Service Management
Job Summary:
UNICEF is seeking an experienced ICT Specialist to join our team in [Location]. The successful candidate will be responsible for ensuring the stability, security, and operational efficiency of our Enterprise Service Management system, ServiceNow.
Key Responsibilities:
- Guarantee the stability, security, and operational efficiency of the ServiceNow platform.
- Lead platform enhancement projects and implement complex customizations.
- Integrate the ServiceNow platform with other enterprise systems using REST/SOAP APIs, MID Servers, and various integration tools.
- Develop and maintain automation tools and technologies, such as workflow automation platforms, business process management (BPM) software, robotic process automation (RPA) tools, and scripting languages.
- Customize the user interface (UI) and user experience (UX) of the ServiceNow platform.
Requirements:
- Advanced degree in Information Systems, Computer Science, Information Technology, or a related field.
- At least 5 years of relevant work experience with ServiceNow platform administration.
- Experience in leading platform enhancement projects and implementing complex customizations.
- Experience in integrating the ServiceNow platform with other enterprise systems using REST/SOAP APIs, MID Servers, and various integration tools.
- Proficiency in programming languages, including JavaScript, GlideScript, PowerShell, HTML/CSS, XML, and AngularJS.
- Experience with automation tools and technologies, such as workflow automation platforms, business process management (BPM) software, robotic process automation (RPA) tools, and scripting languages.
- Experience in customizing the user interface (UI) and user experience (UX) of the ServiceNow platform.
UNICEF Values:
- Care
- Respect
- Integrity
- Trust
- Accountability
- Sustainability
Competencies:
- Builds and maintains partnerships
- Demonstrates self-awareness and ethical awareness
- Drive to achieve results for impact
- Innovates and embraces change
- Manages ambiguity and complexity
- Thinks and acts strategically
- Works collaboratively with others
- Nurtures, leads, and manages people
Additional Information:
UNICEF is an equal opportunity employer and welcomes applications from qualified candidates who are nationals of all eligible countries. UNICEF is committed to diversity and inclusion and encourages qualified female and male candidates to apply.
