Operations Manager
hace 2 meses
The Central Operations Area Manager plays a crucial role in ensuring seamless interactions between Amazon Delivery Stations, third-party companies, and CO Operators, while delivering on operational objectives.
This Area Manager role requires the ability to make independent decisions for short-term objectives and limited supervision for medium to long-term goals, impacting EU AMZL capacity management and 24HR, 48HR, and Same Day (SD) Out For Delivery (OFD) WAPE.
Key Responsibilities- Communication and Collaboration: Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon teams, providing visibility on actions and reasoning to earn trust from stakeholders.
- Business Growth and Optimization: Scale services, tools, and processes to enable business growth in CO footprint, complexity, and geographic dispersion while maintaining a high bar for the customer experience.
- Supply Chain Alignment: Work closely with the Supply Chain team in areas including Sales and Operations Planning, DSPM, and Ops leadership to align and execute the strategy at DS and country level.
- Process Improvement: Work with technical and business teams to optimize planning, execution, process improvement, and track progress against goals.
- Risk Management: Identify, assess, and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs, proposing corrective actions to keep initiatives moving forward.
- Reporting and Analysis: Maintain and report up-to-date and accurate KPIs, management reports, and analysis (DBR/WBR/Intraweek reports).
The designated shift pattern for this role is rotative (Sun - Thu and Tue - Sat) each 12 weeks.
Working Hours12:50 to 21:00 CET.
Requirements- Bachelor's Degree: In Engineering, Operations, Business, Science, or related fields.
- Problem-Solving Skills: Ability to quantitatively analyze challenges, scope technical requirements, and effectively prioritize program deliverables.
- Language Skills: Fluent English (written and verbal communication).
- Experience: Experience with performance metrics and process improvement with demonstrable problem-solving and analytical skills.
- Technical Skills: Advance working knowledge of Excel.
- Logistics Operations: Understanding of Logistics operations is a plus.
- Leadership Experience: Proven track record leading teams of 10+ people.
- Logical Thinking: Strong logical thinking, analytical skills, and problem-solving skills.
- Programming Skills: Working experience on programming and coding languages (SQL or Python).
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