Global SAP MPS/BPO Director

hace 3 días

Málaga, Málaga, España Sd Worx A tiempo completo
About the Role

Sd Worx, a leading European provider of Payroll & HR services, is seeking a visionary leader to drive the growth of our International SAP Managed Payroll Services team. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery of payroll services, ensuring timely, accurate, and compliant processing.

Key Responsibilities
  • Develop and implement strategic plans for the SAP international payroll practice, aligning with organizational goals and OKRs.
  • Direct and manage the SAP MPS Delivery Organization, ensuring payroll is processed in accordance with contractual SLAs and government regulations.
  • Accountability for monthly leadership reporting across all countries and accounts, including reference ability, project status, change request targets, and missed SLA justifications.
  • Manage all aspects of Payroll Service Delivery, including setting service standards, managing services quality, and managing costs.
  • Ensure client confidential information is managed securely and proactively address any process gaps.
  • Proactively identify opportunities for improvements and additional services that will best support business growth.
  • Maintain appropriate audit and control procedures, including SOX-related controls.
  • Collaborate closely with technology teams to ensure all systems and integrations related to payroll are operating efficiently and accurately.
  • Oversee the SAP Payroll Delivery support to the project team for the implementation and onboarding of new clients.
  • Develop and maintain effective relationships with external payroll-related vendors.
  • Collaborate with the Sales and Presales team during the sales process for new-new business and new-existing business.
  • Responsible for the P&L of the international SAP Payroll Delivery Practice, driving efficiencies and contributing to company OKRs.
  • Responsible for people management, including recommendation of staffing, hiring, termination, and discipline, setting performance standards, and evaluating staff and staff development.
Requirements
  • Bachelor's degree in Business Administration, Human Resources, Finance, or a related field. Master's degree preferred.
  • Minimum of 7-10 years of experience in International payroll service delivery management, with at least 3-5 years in a leadership role.
  • In-depth knowledge of SAP payroll systems and payroll processes.
  • Strong managerial and team building skills and demonstrated ability to motivate and empower direct and indirect reports to achieve international priorities.
  • Excellent organizational and problem-solving abilities.
  • Strong analytical and financial acumen.
  • Excellent communication and interpersonal skills.
  • Practical knowledge of the sales cycle.
  • Experience of successfully building and maintaining client relationships.
  • Ability to sell credible and profitable SAP Managed Payroll solutions with a professional attitude.
  • Ability to negotiate with senior-level customer contacts.

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