Global Provider Services Supervisor
hace 3 semanas
We are seeking a highly skilled and experienced Global Provider Services Supervisor to join our team at Cigna Health and Life Insurance Company. As a key member of our organization, you will play a critical role in managing a team of provider service agents and supporting the Provider Relations Lead in achieving our business objectives.
Key Responsibilities- Team Performance Management: Motivate individuals and teams to achieve agreed work output targets, covering productivity, quality, and provider satisfaction, and take necessary actions to address performance management.
- BPO Performance Management: Oversee the performance of Business Process Outsourcing (BPO) teams and ensure they meet our service level agreements.
- Process Development: Collaborate with the team to create and implement processes that support our business goals and objectives.
- KPI Management: Monitor and manage key performance indicators (KPIs) for the Provider Services team, including daily monitoring, weekly, and monthly reporting.
- Call Schedule Management: Organize the call schedule to ensure 24/7 coverage for our provider requests.
- Leadership and Development: Lead the team in a fast-paced environment, ensuring strong employee engagement, motivation, conflict management, training, well-being, and performance by providing coaching and skill development.
- Culture of Continuous Improvement: Promote a culture of continuous improvement, driving improvements, following up on their implementation, and measuring their effectiveness.
- Risk Escalation: Proactively escalate risks to your Manager in the areas of provider escalations, SLA achievement, and people management.
- Experience: Minimum of 1 year of experience as a people manager of an operational front desk.
- Contact Center Experience: Experience in Contact Center is highly valued.
- CRM and Planning Tools: Previous experience with a CRM tool such as Salesforce or any planning tool.
- Remote Team Management: Experience with managing remote/virtual teams.
- Data-Driven Decision Making: Ability to make data-driven assessments and decisions, understanding different operational and service metrics within Cigna and using them to articulate proposals and decisions.
- Technical Skills: Proficient at Excel and Microsoft Office, and Call management tools (Avaya, Cisco, etc.).
- Growth Mindset: A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
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Provider Services Supervisor
hace 2 semanas
Madrid, Madrid, España Cigna Health and Life Insurance Company A tiempo completoProvider Services SupervisorAs a key member of our Provider Services team, you will play a vital role in supporting the Provider Relations Lead in managing a team of provider service agents. Your team will be based in Europe and the Philippines, and will be a mix of Cigna employees and BPO employees who deliver core services to our internationally contracted...
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Provider Services Supervisor
hace 2 semanas
Madrid, Madrid, España Cigna Health and Life Insurance Company A tiempo completoProvider Services SupervisorAs a key member of our Provider Services team, you will play a vital role in supporting the Provider Relations Lead in managing a team of provider service agents. Your team will be based in Europe and the Philippines, and will be a mix of Cigna employees and BPO employees who deliver core services to our internationally contracted...
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Global Provider Services Manager
hace 3 semanas
Madrid, Madrid, España Cigna A tiempo completoAbout the Role:The Global Provider Services Manager will play a key role in supporting the Provider Relations Lead in managing a team of provider service agents. The team will be based in various locations around the world and will be responsible for delivering core services to our internationally contracted providers.Key Responsibilities:Team performance...
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Global Provider Services Manager
hace 3 semanas
Madrid, Madrid, España Cigna A tiempo completoAbout the Role:The Global Provider Services Manager will play a key role in supporting the Provider Relations Lead in managing a team of provider service agents. The team will be based in various locations around the world and will be responsible for delivering core services to our internationally contracted providers.Key Responsibilities:Team performance...
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Global Provider Services Manager
hace 3 semanas
Madrid, Madrid, España Cigna A tiempo completoAbout the Role:Cigna is seeking a highly skilled and experienced Global Provider Services Manager to join our team. As a key member of our organization, you will play a critical role in managing a team of provider service agents and supporting the Provider Relations Lead in achieving our business objectives.Key Responsibilities:Team Performance Management:...
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Global Provider Services Manager
hace 3 semanas
Madrid, Madrid, España Cigna A tiempo completoAbout the Role:Cigna is seeking a highly skilled and experienced Global Provider Services Manager to join our team. As a key member of our organization, you will play a critical role in managing a team of provider service agents and supporting the Provider Relations Lead in achieving our business objectives.Key Responsibilities:Team Performance Management:...
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Global Provider Services Manager
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Madrid, Madrid, España Cigna A tiempo completoAbout the Role:Cigna is seeking a highly skilled and experienced Global Provider Services Manager to join our team. As a key member of our organization, you will play a critical role in managing a team of provider service agents and supporting the Provider Relations Lead in achieving our business objectives.Key Responsibilities:Team Performance Management:...
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