Technical Support Customer Advocate

hace 2 semanas

Madrid, Madrid, España Entrust EU, S.L. A tiempo completo

About Entrust EU, S.L.

Entrust EU, S.L. is a leading provider of digital security solutions, serving government agencies, enterprises, and financial institutions in over 150 countries. Our mission is to empower individuals and organizations to securely interact and conduct business in a rapidly changing world.

Our Values

We believe that securing identities is most effective when we value all identities. We are committed to fostering a diverse and inclusive work environment, where every individual feels valued and respected. Our core values include:

  • Embracing diversity and promoting inclusion
  • Providing exceptional customer service
  • Staying ahead of the curve in digital security
  • Collaborating with our global teams to drive innovation

Job Summary

We are seeking a highly motivated and customer-focused Technical Support Customer Advocate to join our team. As a Technical Support Customer Advocate, you will be responsible for providing timely and professional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Interact daily with customers to identify, document, and resolve technical issues
  • Provide timely and reliable support via various communication channels
  • Triage customer inquiries and escalate complex issues to senior support teams
  • Collaborate with internal teams to provide accurate and timely solutions to customers
  • Perform daily administrative tasks, such as processing refunds and revocation requests
  • Assist in the development and implementation of support processes and procedures

Requirements

  • 1 year of experience in a technical support role, preferably in an IT help desk or call center environment
  • College diploma or relevant background in a technical field
  • General knowledge of enterprise security and digital security solutions
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Preferred Qualifications

  • Working knowledge of Microsoft and/or Linux-based operating systems
  • Knowledge of web servers, application servers, and networking protocols
  • Experience with virtualization software, such as VMWare ESX server
  • Proficiency in CRM software, such as Salesforce or RemedyForce
  • CompTIA Network+ or related certification

What We Offer

Entrust EU, S.L. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunities employer and welcome applications from qualified individuals of all backgrounds.

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