Site Operations Director
hace 3 días
**Job Summary**
We are seeking an experienced and dynamic professional to join our team as a Site Operations Manager at Kids Arena in Marbella. As a key member of our management team, you will be responsible for overseeing the daily operations of our children's entertainment center, ensuring a safe and engaging environment for our guests.
**Key Responsibilities**
- **Leadership & Team Management**
- Supervise, schedule, and train staff to deliver exceptional customer service.
- Motivate and lead the team to create a positive and productive environment.
- Manage the hiring, onboarding, and development of new team members.
- **Operational Oversight**
- Ensure daily operations are efficient, including opening and closing duties.
- Oversee the scheduling of activities, parties, and special events.
- Ensure that the facility is always clean, safe, and well-maintained.
- Monitor inventory levels and ensure timely ordering of supplies.
- **Customer Service**
- Act as the main point of contact for customers, addressing concerns and feedback professionally.
- Ensure a positive experience for all guests, providing information and assistance when needed.
- Handle complaints and resolve conflicts quickly and effectively.
- **Safety & Compliance**
- Ensure all safety protocols are followed and the environment is safe for children.
- Adhere to and enforce company policies and relevant local regulations.
- Manage the implementation of health and safety standards, including staff training.
- **Financial Management**
- Oversee the budget and financial performance of the center.
- Track and manage daily revenue, sales, and expenses.
- Prepare reports for senior management.
**Qualifications**
- Proven experience as a Manager, preferably in a children's entertainment or family-oriented business.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Ability to handle stressful situations with professionalism and patience.
- Strong organizational and multitasking abilities.
- Understanding of basic financial management.
- Passion for working with children and creating memorable experiences for families.
**Benefits**
- Competitive salary.
- Opportunity for career growth and development.
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