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Account and Project Manager
hace 2 meses
About the Role
Zurich 56 Company Ltd is seeking an experienced Account and Project Manager to join our in-house Creative and Design Studio. As a key member of our team, you will be responsible for managing and nurturing client relationships, overseeing project execution, and ensuring the delivery of high-quality creative solutions that meet client objectives.
Key Responsibilities
- Client Relationship Management
- Serve as the primary point of contact for internal clients, building and maintaining strong, long-term relationships.
- Understand market's business goals and challenges to provide strategic guidance and support.
- Regularly communicate with stakeholders to provide updates, gather feedback, and ensure satisfaction.
- Project Management
- Oversee the planning, execution, and delivery of creative, marketing, and experience design projects from start to finish.
- Collaborate with internal teams to ensure projects meet stakeholders' expectations and deadlines.
- Manage project timelines, budgets, and resources effectively.
- Conduct regular project status meetings and maintain detailed project documentation.
- Strategy and Quality
- Work with Business Units and Group Functions to develop and refine project briefs, ensuring clarity and alignment with objectives.
- Provide strategic insights and recommendations to Business Units and Group Functions to help them achieve their goals.
- Identify opportunities for clients to leverage agency services for business growth.
- Provide guidance and share success cases across Business Units ensuring our brand promise, guidelines, and standards are being applied consistently across the Zurich Group.
- Ensure all work adheres to brand guidelines and meets the highest quality standards.
- Address any issues or feedback from requestors promptly and effectively.
- Business Development
- Identify opportunities to grow existing accounts by proposing new services or projects.
- Assist in the preparation of proposals, presentations, and pitches to other Business Units and Group Functions across the group.
- Participate in Studio's marketing and promotional activities to increase demand.
Requirements
- Bachelor's degree in marketing, Business, Communications, or a related field.
- Minimum of +5 years of experience in account management, preferably within a creative or design agency.
- Proven track record of managing client relationships and delivering successful projects.
- Strong understanding of creative and design processes, including Service Design, Human Centered Design, UX/UI, branding, and digital marketing.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Full proficiency in English and Spanish. German and other languages are a plus.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in project management tools and software.
- Proactive and results-oriented mindset.
- Ability to work collaboratively in a team environment.
- Strong organizational skills and ability to prioritize tasks effectively.
- High level of professionalism and client-focused attitude.
