CSM Manager

We are seeking an experienced and dynamic¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.Customer Success Manager to join our team in Spain.In this role, you will be the primary point of contact for our largest and most strategicGermanspeaking customers, guiding them through their entire journey from onboarding and adoption to retention and advocacy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.Relationship Management:Develop and maintain strong relationships with our largest customers, ensuring their satisfaction and success with Infloww’s products and services.Customer Journey Management:Resolve any issues or problems faced by customers promptly, by coordinating with relevant internal teams (support, product etc.) Analyze data to identify trends and areas for improvement, driving key projects that enhance customer success and satisfaction.Lead key improvement projects and support the development of your peers, fostering a culture of learning and growth within the team.Minimum of 3 years of experience as a Customer Success Manager, with a proven track record of working with large accounts.Strong background in SaaS business models and experience with CRM tools.Fluent in English AND German with excellent communication and interpersonal skills.Proven ability to manage complex customer relationships and drive successful outcomes.Familiarity with CRM tools (Hubspot, Salesforce etc.) and metrics to track customer success and engagement.Highly organized and detail-oriented, capable of managing multiple priorities and projects simultaneously.Passionate about customer success and dedicated to delivering exceptional service and value.Attractive compensation package commensurate with experience and skills. Bonus Beckham Law tax rate if you are moving to Spain for the first time. xsgfvud Remote Work and Yearly Company Offsite:We offer flexible working hours and location options.