Service Director H/F

hace 2 semanas

Torrejón de Ardoz, España ESSP SAS A tiempo completo

Created in 2009,Lea el resumen de esta oportunidad para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.is a young and dynamic company, apan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provideCommunication, Navigation and Surveillance (CNS) services, among which, the main one is, theEGNOS service(the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).ESSP Corporate Video:EGNOS Service Manager - (F/M)We are looking for our newEGNOS Service Managerwho will be responsible for theinterface with the Customer (EUSPA ), for thedirect reporting and identification of customer needs, for theoversight of the delivery (technical, financial) of the EGNOS services.Also, theEGNOS Service Managerwill be responsible forthe Customer SLA (Service Level Agreement) management and reporting and act as EGNOS Overall Service Provision Manager of the NESP contract (Next EGNOS Service Provision contract).10 years’ experience in GNSS project management (in international or european context) , and 5 yearsin amanagement position, with avery good level of English(minimum C1).Acting as EGNOS Overall Service Provision Manager:In coordination with ESSP Units, ensure that alltechnical,managerialandadministrativeactivities are performed in compliance with the contract,Management of the Steering Comittee for the overall EGNOS project/service and its schedule,Management of risks associated with the service.Management with EUSPA of contractual baseline via the ESP Change Control Board,Management of the Customer Service Level Agreement as accountable of the Key Performance Indicators status including the creation of mitigation actions to improve their values if relevant,Management of the monthly, yearly and quarterly reporting and meetings with the Customer,Budget and resources monitoring and accountability: charges and costs related to the service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget, and takes actions in case the financial performance of the contract is not met,Identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service proposals to the Customer,Establishing and maintaining the service delivery processes in the company.Project and Service ManagementTransversal managementAbility to step-back and to get the global picture of the situations to properly manage them.Experience in SLA management and Customer satisfaction.Very high level of English (C1) – CEFR. xsgfvud Experience in international and multi-stakeholder projects2nd interviewwith the CEO~Teleworking: up to 3 days/week~ Health insurance, life Insurance~ Home/Office travels reimbursement if car sharing or bicycling~29 holidays(for full time year)Type of Contract: Full time / PermanentESSP is committed to cultural diversity, gender equality and the employment of disabled workers.

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