Configuration Management Engineer

OptibusPor favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.We are looking for aCustomer Success Engineerto join our global Customer Success team From onboarding new clients, helping reach their initial desired value promptly, to ensuring they achieve continuous, measurable value from the Optibus platform at every stage of their journey.They guide our customers towards value realisation, including adoption of the platform, strategic technical enablement, solution design, integrations, running workshops, providing technical coaching, and collaborating cross-functionally across the business to drive long-term customer success. You will work closely with our wider team, including Support, PMO, in addition to Revenue (including Account Managers and Pre-sales Engineers), Product, R&D, and other cross-functional departments.You’ll be expected to spend at least three days per week working from a local Optibus office or on-site with customers.Initial Implementation: Own the technical project delivery, managing data migration, initial platform configuration, and foundational user training to ensure a timely and effective go-live.Continuous Enablement: Deliver staged technical enablement and coaching sessions based on the customer's maturity and specific business goals.Value Realization: Plan and lead value-focused technical workshops, such as optimization scenario analysis, to demonstrate measurable value received and drive deeper platform adoption, as the technical partner supporting CSM/SCSE.Configuration & Technical RequirementsWork closely with clients and internal teams (Project Managers, R&D, Product, Solutions Architects) to define technical requirements and translate them into platform configurations.Project & Task Management:Working alongside the PMO/CSM, ensure all technical activities adhere to the project scope within budget, and are delivered efficiently and on time, from initial implementation through ongoing technical services.Escalation Management: Manage internal technical escalations with R&D, Product, and Support counterparts to ensure swift resolution of complex issues.Cross-Functional Alignment: Collaborate with the wider Customer Success, Sales, and Product teams to align technical delivery with the overall customer success plan.Key Performance Indicators (KPIs):Adherence to Project SOWs and task completion estimatesProven experience and measurable success in client-facing roles within SaaS (ideally vertical), with either B2B and/or B2G experience.~ Exceptional ability to manage time-based projects, prioritize effectively, and drive technical outcomes across multiple client engagements simultaneously.~ Outstanding verbal and written communication skills inEnglish and Italian( extra European languages are very desirable).~ Very) nice to have: experience in transit, public transportation, CAD/AVL, and/or ITS.We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. xsgfvud Manager InterviewwithRegional Head of Customer Success EngineeringImmediate Team fitwithSenior Customer Success Engineer & Customer Success EngineerPanel InterviewwithRegional Head of Customer Success Engineering, Senior Customer Success Engineer, 2x Customer Success Engineer(s)Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.