Customer Experience

Customer Experience (CEX) Strategy Consultant¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad.Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact .Opinno is more than just a stepping stone in your career—it’s an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter.Our Opinners are talented and multi-faceted individuals that collaborate to strategize and create industry-defining change by leveraging innovation and excellence.Join us to embark on a transformative journey that shapes not just your career, but the futureWe are looking for aCEXStrategy Consultantwith a passion for innovation and the entrepreneurial ecosystem to join us as anconsultant , based inMadridwith a flexible working model.What you’ll do in a nutshellAnalyse project requirements to understand the scope and implementation plan of consulting projectsImplement customer experience (CEX) strategies and monitor their impactCollaborate with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goalsConduct customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancementPrepare deliverables and analysis reports on the state of the art in our areas of interestUpdate and communicate the status of the project to ensure good progress and improve qualityCollect primary and secondary data using market intelligence methodologies, tools, and information sourcesDesign solutions adapted to client and project needs using innovation methodologies and processes (Lean Startup, Design Thinking, and Open Innovation)What you’ll bring3 or 4 years of experiencein CEX and innovation consultingProven track record of applyingcustomer experience (CEX) methodologies,such ascustomer journey mapping, voice of the customer (VoC), and Net Promoter Score (NPS)Availability to travelNative/fluent Spanish (C1) and good English level (at least: B2)Experience working with agile methodologies is an assetExperience in strategy development functionsKnowledge of CEX, customer support methodologies, and customer accompanimentKnowledge of qualitative and quantitative research techniquesOrganised and resolute with strong analytical skillsAdvanced Excel skillsIntellectual curiosity – a hunger for knowledge and personal growth, as well as self-initiativeExcellent ability to work as part of a team, in dynamic and multidisciplinary environmentsInnovative and collaborative approach to problem-solvingStrong communication and presentation skillsAbility to empathize with customers and understand their needs and expectationsThe Opinno ExperienceGreat work environment: informal, collaborative and agile23 days of annual leave plus relevant local/national festivitiesRelaxed dress codeOpportunities for training and developmentCompetitive salary packageOptional benefits such as private health insurance, meal vouchers, transport, training, and kindergarten support are available through our flexible compensation schemeReferral bonuses for bringing new talentWe welcome applicants from all paths of life and are devoted to making our hiring process as inclusive and accessible as possible. If you need any accommodations during the application or interview process, please do not hesitate to let us know.At Opinno, we understand that true innovation is deeply intertwined with diversity and inclusivity. Rooted in our core values is a firm commitment to building inclusive and welcoming communities, where individual differences are not only recognized but celebrated. Our global reach allows us to connect with people from every walk of life, ensuring that every unique perspective contributes to our collective drive for innovation. xsgfvud In embracing diversity, we advance together, cultivating innovation and fostering an environment where everyone can thrive.#J-18808-Ljbffr