CSM Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.We are looking for a Customer Success Manager to join our team.Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.Multilinguistic: The Customer Success Manager will work with clients across Europe, predominantly in Western Europe and an area of focus for us currently is Germany. Speaking German, as well as any other core European languages to a business proficiency, as well as English fluency, is required for this position.Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth. xsgfvud Organisation and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.