Spanish-Speaking Content Review

hace 1 día

Bilbao, España Polylia Language Hub A tiempo completo

Spanish-Speaking Content Review & Community Support SpecialistSi sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.Polylia Language Hub is looking for a Spanish-speaking Content Review & Community Support Specialist to join our team. Your role will support a safe digital environment by reviewing user‑reported content, responding to community inquiries, and ensuring compliance with platform policies.Location:anywhere in GreeceWork Model:remoteSchedule:Monday - Sunday, rotating shifts between 07:00-22:00Languages:Spanish (C2) + English (B2)Training:1 week (paid)Visa Support:Not providedRelocation:Provided for candidates relocating from within the EUEmployment Type:Full‑timeKey ResponsibilitiesAssist users by handling inquiries with empathy, accuracy, and timely responses.Stay informed about platform products, community standards, and policy updates.Make balanced, well‑reasoned decisions based on established guidelines.Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review).Enforce platform Terms of Use by monitoring reports of potential policy abuse.Analyze data and identify trends, inefficiencies, or risks in workflows.Provide high‑quality written and verbal support.Escalate sensitive cases to the appropriate teams.Use market‑specific insights to improve user support processes.Maintain cultural awareness of the region you support, ensuring consistent and fair policy application.Minimum RequirementsLanguage:Native‑level Spanish (C2); Good English communication skills (B2 or equivalent test result).Analytical Skills:Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment).Experience:Up to 1 year in Business Process Outsourcing, customer service, or similar process‑driven environments (preferred). xsgfvud Cultural Awareness:High awareness regarding the supported market/region.Department Workstreams (possible assignments)Business Integrity (moderately sensitive content)Content Moderation (images, ads, videos, comments)Intellectual Property ReviewUser Support (chat/email)Policy Enforcement & OperationsProduct Operations (training data gathering, video review, etc.)Compensation & BenefitsGross monthly salary: €1,045Performance bonus: up to €160 per monthAgency contract: YesRelocation Package (eligible candidates)2‑week hotel accommodationFlight ticket (within the EU)Airport pickupReal estate agency fee coveredWork‑from‑home conditions:If relocating: WFH location is AthensIf local: WFH can be anywhere within GreeceAccepted DocumentsEU citizenshipFull‑purpose or specific‑purpose work permit cardCertificate of Protection (refugees)Ideal Candidate TraitsStrong interpersonal and communication skillsHigh attention to detailEmpathy and emotional resilienceAbility to make sound decisions while following policy guidelinesComfort working with potentially sensitive contentMotivation to contribute to a safer online communityOther InformationSeniority level: Not ApplicableEmployment type: Full‑timeJob function: Marketing, Public Relations, and Writing/EditingIndustry: Language SchoolsReferrals increase your chances of interviewing at Polylia Language Hub by 2x.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

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