Account Executive

hace 1 semana


Ceuta, España Evoke A tiempo completo

TheDé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud.Premier Customer Loyalty Teamis a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success.Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies.Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience.Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience.Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday.Bank Holidays are treated as regular working daysand are included in the annual holiday allowance.All schedules and shift allocations are determined by company needs.Minimum 3 years’ experience as an Account Manageror 5 years’ experience in the online gaming industry.Stronganalytical skills, with proficiency inExcel and MS Office.Provensales expertise, including the ability to upsell and cross-sell to high-value clients.Fluent in Spanish and English, with excellent written and verbal communication skills.Experience ininternet/e-commerceand customer-centric roles.Strong team player who is alsoself-motivatedand able to work with minimal supervision.Strong understanding of theSpanish marketand customer behavior.Results-drivenwith a proactive approach to tasks and projects.Excellenttyping and conversational skills.Financial:Competitive salary and Performance related bonus.Hybrid working:Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-upTools and services to help support your well-being, including support with mental health and financial education.The power behind big name brands William Hill, 888 and Mr Green,evokeis the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. xsgfvud The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.



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