Front Desk Receptionist

Front Desk Receptionist (night shift) – Four Seasons Hotel MadridInscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación.Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that stay for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the heart of the capital – within walking distance of key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian‑Mediterranean cuisine at our award‑winning modern cocktail bar and restaurant Isa, and a four‑level Wellness Centre with a sun‑splashed pool terrace, Four Seasons brings a new level of luxury and service to locals and guests alike.About The Role:Four Seasons Hotel Madrid is looking for a Front Desk Receptionist to join our team on the night shift. The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the hotel, this high‑profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns.What You Will DoCheck in guests efficiently and friendly, using guest names whenever possible, ensuring correct room type, payment method, rate, and issuing keys.Arrange for luggage to be delivered to guest rooms.Check out guests, preparing and explaining the bill.Handle all guest interactions with hospitality and professionalism, accommodate special requests where possible, resolve complaints, and assist inquiries regarding hotel services, hours of operation, key personnel, in‑house events, directions, etc.Review late arrivals, early departures, and plan for the next day to ensure proper handling of Special Attention Guests, Return Guests, and Groups.Ensure all financial and credit procedures are followed; manage credit problems during shifts; review paid‑outs, rebates, Petty Cash disbursements, and Direct Billings. Check cashier's work at shift end to reconcile all transactions with proper approvals.Use hotel computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.What You BringOur ideal Front Desk Receptionist candidate has excellent personal presentation and interpersonal skills, good problem‑solving ability, and proficiency in hotel property management systems. Applicants must have at least one year of experience in a Front Office position, preferably in a luxury environment. Knowledge of Opera is preferred. Fluency in reading, writing, and speaking English and Spanish is required. Must have the legal right to work in Spain.What We OfferCompetitive salary and comprehensive benefits package.Excellent training and development opportunities.Complimentary accommodation at other Four Seasons Hotels & Resorts (Employee Travel Program).Complimentary dry cleaning for employee uniforms.50 natural days of vacation and a free birthday day.Complimentary private health insurance.Complimentary employee meals. xsgfvud Schedule & HoursThis is a full‑time position.This role operates on a night shift (11 pm – 7 am).Seniority levelNot ApplicableEmployment typeFull‑timeJob functionCustomer ServiceIndustriesTravel Arrangements and Hospitality#J-18808-Ljbffr