Support Engineer
hace 4 días
Open Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners. Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries. About the Role As a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users. Key Responsibilities Lead in-depth investigations of incidents escalated from Level 2 Support. Analyze and troubleshoot issues using database queries, application logs, and code-level analysis. Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections. Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports. Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures. Support production environments through performance monitoring, anomaly detection, and preventive actions. Provide technical mentorship to Level 1 and Level 2 Support teams. Contribute to the continuous improvement of diagnostic and monitoring tools and automation. Skills and Qualifications Strong expertise in SQL and database performance investigation (PostgreSQL, MySQL). Ability to read and debug application code (PHP, JavaScript, Node.js, or similar). Familiarity with Git and ticketing systems such as Jira. Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.). Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Preferred Background Bachelor’s degree in Computer Science, Engineering, or a related field. 3+ years of experience in software support, reliability engineering, or development roles. xsgfvud Experience working with ITIL or similar support frameworks. If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.
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Support Engineer
hace 4 semanas
O Chazo, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 3 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
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Support Engineer
hace 3 días
O Chazo, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Engineer - Project Engineering
hace 4 días
O Rosal, España Airswift A tiempo completoRole: Project Engineer – Green Hydrogen Projects Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. Contract Type: Contract Location: Madrid We are looking for an experienced Project Engineers to support the delivery of green hydrogen projects. This role requires...
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Support Engineer Development
hace 2 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 2 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Senior Data Engineer
hace 5 días
O Rosal, España Intellias A tiempo completoSenior Data Engineer Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. Location: Remote from Spain (an indefinite Spanish employment contract) Role is urgent , so candidates with quick notice will be prioritized. As a Data Engineer on a Digital...
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Process Engineer Senior
hace 5 días
O Rosal, España HEDON TECHNOLOGIES A tiempo completoSenior Process Engineer – Energy / Oil & Gas / Low Carbon Technologies Aumente sus posibilidades de llegar a la fase de entrevista leyendo la descripción completa del puesto y enviando su solicitud sin demora. Position available ASAP Permanent contract – Madrid (ES) Why join us? Hedonism: waking up every morning excited about what you do. Because...
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Senior Firmware Engineer
hace 5 días
O Rosal, España Hyqoo A tiempo completoJob Title: Firmware Engineer (7-10 Years Experience)¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos. Type - Contract Location - Hybrid Barcelona, Spain Introduction: We are seeking a highly skilled and experienced Firmware Engineer to join our dynamic team. This role is pivotal in...
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Full Stack Product Engineer
hace 5 días
O Rosal, España NOVA A tiempo completoFull Stack Engineer – Remote from EU (with relocation to NYC)Cualquier información adicional que necesite para este trabajo se encuentra en el texto a continuación. Asegúrese de leerla detenidamente y luego envíe su solicitud. At Nova Talent , we're managing the hiring process for an international early-stage startup , backed by Y Combinator and...
