Support Engineer
hace 2 semanas
Open Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleLea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.As a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code-level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Preferred Background~ Bachelor's degree in Computer Science, Engineering, or a related field.~3+ years of experience in software support, reliability engineering, or development roles.~ Experience working with ITIL or similar support frameworks. xcskxlj If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
-
Support Engineer
hace 2 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
-
Support Engineer Development
hace 2 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
-
Field Support Engineer
hace 2 semanas
Castro, España AVASO Technology Solutions A tiempo completoField Support Engineer at AVASO Technology Employment Type: Full Time Contract Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT...
-
Field Support Engineer
hace 2 semanas
Castro, España AVASO Technology Solutions A tiempo completoField Support Engineer at AVASO Technology Employment Type: Full Time Contract Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT...
-
Field Support Engineer
hace 2 semanas
Castro, España AVASO Technology Solutions A tiempo completoJob Opportunity: Field Support Engineer at AVASO Technology Location: Barcelona, Spain Employment Type: Full Time Contract Experience: 4+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
-
Field Support Engineer
hace 2 semanas
Castro, España AVASO Technology Solutions A tiempo completoJob Opportunity: Field Support Engineer at AVASO Technology Location: Barcelona, Spain Employment Type: Full Time Contract Experience: 4+ years Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...
-
Support Engineer
hace 3 semanas
O Chazo, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
-
Safety Analysis Engineer
hace 2 semanas
O Castro, España Capitole A tiempo completoPeople First : trust, respect, and professional development.Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.Cutting-edge projects with global clients and modern technologies.Tailored training programs: up to €1,200/year per employee.Private health insurance, flexible...
-
DevOps Engineer
hace 2 semanas
O Castro, España Stott and May A tiempo completoDevOps Engineer (Azure Fabric) - B2BRecuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.Start: ASAPDuration: 14 monthsLocation: 100% remote (UK client)Rate: 290 - 390 EUR per dayThe Role:We are looking for a highly skilledAzure & Microsoft Fabric Infrastructure Engineer...
-
DevOps Engineer
hace 2 semanas
O Castro, España RemoteStar A tiempo completoRelocation package (if applicable) will be given¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Job title - DevOps EngineerWork Mode - Hybrid 3 days from office, 2 days remoteWell-funded and fast-growing deep-tech company founded in 2019. They are the biggest...
