Customer Service Director
hace 1 día
Customer Service DirectorLocation: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function.This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe.You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment.This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar).Key ResponsibilitiesStrategic Leadership: Own and drive the regional customer service strategy aligned with commercial and operational objectives.Team Management: Lead and develop a team of direct reports to deliver high‑performance and continuous improvement.Cross‑Functional Collaboration: Work closely with Sales, Marketing, Supply Chain, QA/RA, Finance, and Technical Service to optimise service delivery.Customer Excellence: Oversee order management, complaint handling, and service workflows to ensure a seamless customer experience.Salesforce Ownership: Drive effective and compliant use of Salesforce for case management, reporting, and workflow optimisation.Key Requirements Experience in customer service or customer facing roles within diagnostics, IVD, or molecular testing.Strong understanding of infectious disease and molecular diagnostic workflows.Proficient user of Salesforce for service and case management.Excellent communication, analytics, and stakeholder‑management skills.Fluent English and Spanish, additional European languages advantageous.Based within the Barcelona Region.On OfferStrategic leadership role with high visibility across the regional and global organisation.Opportunity to shape customer service operations within a cutting‑edge diagnostics environment.Competitive compensation, benefits, and career growth within a world‑leading healthcare innovator. xsgfvud Hybrid Working Environment.
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Customer Service Director
hace 18 horas
Plaza Catalunya, España EPM Scientific A tiempo completoCustomer Service DirectorLocation: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English.Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud.A leading global diagnostics organisation is seeking a Customer Service Director to lead its...
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Customer Service Manager
hace 3 días
Plaza Catalunya, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 6 días
Plaza Catalunya, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 6 días
Plaza Catalunya, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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Customer Service Manager
hace 2 días
Plaza Catalunya, España LEON CYCLE A tiempo completoLeon Cycle is an e-bike business that was established in Germany in 2014 and has since developed business operations in over 10 countries across Europe, North America and APAC. Leon Cycle offers a range of e-bike models from mountain bikes, folding e-bikes, trekking e-bikes and step thru e-bikes. Our range of products are sold via both our own online website...
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CUSTOMER SERVICE ASSISTANT
hace 1 día
Plaza Catalunya, España Gimaguas A tiempo completoAbout the Company : Join our dynamic startup in the heart of the fashion industry, where creativity meets innovation. We're passionate about delivering exceptional customer experiences and disrupting the fashion scene with our unique products and services. Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se...
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CUSTOMER SERVICE ASSISTANT
hace 18 horas
Plaza Catalunya, España Gimaguas A tiempo completoAbout the Company : Join our dynamic startup in the heart of the fashion industry, where creativity meets innovation. We're passionate about delivering exceptional customer experiences and disrupting the fashion scene with our unique products and services. Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se...
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Customer Service French Market
hace 2 días
Plaza Catalunya, España Revlon A tiempo completoRevlon , the leading cosmetic company, is looking for a Customer Service Representative for the French Market , who will be based in Barcelona ¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo.This position is responsible for executing the Order to Delivery Process to support the...
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Customer Service French Market
hace 6 días
Plaza Catalunya, España Revlon A tiempo completoRevlon, the leading cosmetic company, is looking for a Customer Service Representative for the French Market, who will be based in BarcelonaThis position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance.Customer service must follow...
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Customer Service French Market
hace 6 días
Plaza Catalunya, España Revlon A tiempo completoRevlon, the leading cosmetic company, is looking for a Customer Service Representative for the French Market, who will be based in BarcelonaThis position is responsible for executing the Order to Delivery Process to support the sales department and serves as the first point of contact for customer service level performance.Customer service must follow...
