AI Bot Developer

hace 7 días

Madrid, España Allianz Technology A tiempo completo

About The JobPor favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.We are Allianz Technology’s Conversational AI (CAI) team. Our mission is to reinvent customer care through AI‑driven voice and chatbots, working closely with our Contact Center Solutions. We believe in building things well, continuously learning, and growing together.What You DoAssist in defining conversation flows, intents, and entities for chat and/or voice bots, ensuring usability and clarity.Help build, test, and refine bots (chat & voice) using existing conversational AI tools and platforms.Use data & user feedback to analyze bot performance (e.g. drop‑off, intent classification error) and suggest improvements.Help create, test, and optimize Agentic AI bots and other LLM prompts.Collaborate with product owners, UX/design, engineering, and contact center stakeholders to ensure bots meet customer needs.Support integrations of bots with other systems (APIs, external data sources) where needed.Document designs, findings, and best practices.Contribute to estimation, planning and risk identification for projects.Stay up to date on developments in generative AI, NLU, and conversational platforms; bring ideas for innovation.What You BringSome prior experience (1‑3 years) with designing or working on chatbots, voice bots, or similar conversational systems — this may include internship, academic projects, or small production work.Basic familiarity with conversational AI / NLU concepts: intents, entities, utterances, dialog flow.Strong communication skills, ability to work in cross‑functional teams (product, UX/design, engineers, contact center) and to articulate bot behaviour clearly.Good analytical skills; ability to interpret user data/feedback and translate it into improvements.Comfortable using or learning scripting or basic programming (e.g., Python, JavaScript, Node.js) for tasks such as bot logic, integration, or data wrangling.Frontend development experience (HTML, CSS, JavaScript).Proficiency in English (written & spoken). Additional languages (Spanish, German) are a plus.Nice to HaveExperience working in or with contact centers.Prior work with platforms like Dialogflow, Cognigy, IBM Watson, Rasa, or similar.Exposure to generative AI (LLMs, chat summarization, retrieval‑augmented generation).Experience integrating bots with third‑party systems or APIs.Experience with voice bots as well as chatbot.Background in formal conversation / UX design.What We OfferHybrid work model with up to 25 days per year working from abroad.Performance‑based compensation, bonus scheme, pension, employee shares program, and employee discounts (details vary by location).Lifelong learning through digital learning programs, international career mobility, and an environment fostering innovation, delivery, and empowerment. xsgfvud Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to support work‑life balance and career breaks.#J-18808-Ljbffr

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