Customer Lifecycle Manager

About BizAway¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Here at BizAway, we deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis, we support companies, enabling them to improve their travel management through our constantly evolving services and solutions, always characterised by our tech attitude and smart and innovative processes.We know that success comes from People and deserves to be recognised.Proactivity and Reliability, Kindful collaboration, and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest-growing B2B scale-up then BizAway is the company you have been looking for.We are looking forCustomer Lifecycle Manager (m/d/f) who is both a doer and a thinker.This role is hands‑on and execution focused, responsible for running onboarding and engagement programs day to day. At the same time, we’re looking for someone with a strong customer perspective, i.e. someone who notices patterns, asks good questions, and takes initiative to improve how customers experience the BizAway platform. This is a scale‑up environment. The scope of the role will grow over time for someone who learns quickly, shows ownership, and consistently improves how we work. This role will report into the Interim Head of Customer Marketing.Your role in BizAwayCustomer Onboarding & First-Time ActivationRun onboarding and activation activities that help customers understand the platform and complete key actionsSupport early milestones such as first bookings, profile completionsWork closely with Marketing, Product, and Customer Success to align on onboarding and early adoption programsIdentify friction points and suggest practical improvements to flows, messaging, or timingDrive Customer EngagementExecute engagement programs that encourage repeat usage and bookingsDeliver educational communications on product updates and travel practicesMonitor customer engagement signals and help trigger early follow‑ups when activity dropsTake initiative to improve engagement based on what you observe customers doing (and not doing)Improve Customer JourneysBuild, maintain, and quality‑check customer journeys across onboarding, activation, and ongoing engagementUse feedback from customers and internal teams to improve journeys over timeBring ideas to improve customer experienceCollaborate Across TeamsWork closely with Customer Success, Support, Sales, Marketing, and ProductShare customer insights and experience gaps with relevant teamsHelp ensure customer communications are consistent, clear, and customer‑focusedCRM, Data & LearningExecute campaigns and journeys using CRM and lifecycle tools, conduct A/B tests and optimise campaigns to increase engagement and transactionsUse data to guide decisions. Understand cohort, funnel, and LTV analysis to measure impact and prioritise improvementsMaintain compliance and quality with deliverability standards, QA, privacy, and GDPR rulesUse data, feedback, and observation to continuously improve programmesMaster the tools, data, and customer behaviours deeply, and grow your impact over timeRequired Qualifications4+ years of experience in customer marketing, lifecycle marketing, CRM, or customer growth rolesStrong hands‑on experience executing campaigns or lifecycle journeys with CRM and lifecycle tools (e.g., Ortto, or similar platforms)Data‑driven, analytical mindset with hands‑on experience optimising setups, running experiments, and A/B testingCustomer‑first mindset and curiosity about customer behaviourComfortable working in a fast‑moving, changing environmentBe proactive and able to balance execution with thoughtful problem‑solvingWe are also interested inExperience in start-up /scale-up companiesProactive attitude and strong ownership over resultsOur offer A seat on a scale-up with skyrocketing growthAttractive compensation, including equity in the companyDevelopment of your entrepreneurial spirit, having the chance to implement a real‑impact business decisionMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick‑start your day and free beers to celebrate togetherFlexible working policy (3 days in the office + 2 remote) and great offices in Europe. xsgfvud Friday Afternoon off.BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.#J-18808-Ljbffr