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Customer Support Associate French Market
hace 5 horas
Join to apply for the¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Customer Support Associate French Marketrole atFactorial .ResponsibilitiesMaintain and create simultaneously strong relationships with existing customers.Problem‑solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.Provide information about products/services/policies.Document interactions.ProfileExpert level of French and English proficient speaker.You demonstrate full ownership on each activity you develop.You are proactive and you like to put forward new ideas.Excellence in communicating and problem-solving.Previous experience dealing with customers is a plusPerksHigh growth, multicultural and friendly environmentSave expenses with Cobeeand get your salary in advance with PayflowHealthy life with Gympass and Alan as private health insuranceLanguage classes with Yolk AcademySyra discounts, Nora & Apeteat lunchTaxDown to simplify your taxes and maximize your savingsPet Friendlyand no dress codeAbout UsFactorial is an all‑in‑one HR Software fast‑growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, it serves thousands of customers in over 60 countries worldwide and across industries, and has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices.Our ValuesWe own it: We take responsibility for every project. We make decisions, not excuses.We learn and teach: We're dedicated to learning something new every day and, above all, share it.We partner: Every decision is a team decision. We trust each other.We grow fast: We act fast. xsgfvud We think that the worst mistake is not learning from them.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesSoftware Development#J-18808-Ljbffr
