Desktop Support Specialist
hace 2 horas
work type: Dispatch ( Part time)Asegúrese de leer detenidamente la información sobre esta oportunidad antes de presentar su candidatura.Contract : B2BJOB DESCRIPTIONDesktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.Position Responsibilities and Functions- Provide first/second level contact and problem resolution for customer issues.- Work with vendors to remediate complex AV issues as needed.- Provide timely communication on issue status and resolution.- Maintain ticket updates for all reported incidents.- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.- Should have basic knowledge of Mac operating system, to support Apple pc users.- Install, upgrade, support and troubleshoot for printers, computer hardware.- Performs general preventative maintenance tasks on computers, laptops, printers.- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.Candidate Required Minimum Qualifications and Skills- Bachelor’s Degree or equivalent in Computer Science or related field.- CompTIA A+, Microsoft Certified Professional (MCP) or better.- Minimum of 2-3 years of IT experience.- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.- Proven analytical, troubleshooting and problem-solving skills.- Proven ability to multi-task, effectively determine priorities and meet SLA’s.- Excellent communication relationship-building and internal customer service skills.- Adaptable and flexible in a fast-changing industry and work environment. xsgfvud - Willing to work off-hours and weekends when required for projects or emergency support.
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Desktop Support Specialist
hace 1 día
Priego de Córdoba, España Techzone A tiempo completoDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Desktop Support Specialist
hace 3 días
Priego de Córdoba, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time)Contract : B2BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Specialist
hace 3 días
córdoba, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time) Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate...
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Desktop Support Specialist
hace 1 día
Córdoba, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time)A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.Contract : B2BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to...
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Desktop Support Specialist
hace 1 día
Córdoba, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time)A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.Contract : B2BJOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to...
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Desktop Support Engineer: Windows
hace 1 día
Priego de Córdoba, España Techzone A tiempo completoA technology company in Córdoba, Spain, is seeking a Desktop Technician to provide local and remote support, troubleshoot issues, and maintain communication with customers. The ideal candidate should possess a Bachelor's Degree in Computer Science and relevant certifications, along with 2-3 years of Windows Desktop support experience. This role requires...
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Desktop Support Specialist
hace 1 día
Fuentes de Andalucía, España Tech Zone LLC A tiempo completowork type: Dispatch ( Part time) Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. Contract : B2B JOB DESCRIPTION Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to...
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Desktop Support
hace 1 semana
Daganzo de Arriba, España Sharp Brains Ltd A tiempo completo**Responsibilities** - Address user tickets regarding hardware, software and networking - Ask targeted questions to diagnose problems - Guide users with simple, step-by-step instructions - Conduct remote troubleshooting - Test alternative pathways until you resolve an issue - Record technical issues and solutions in logs - Direct unresolved issues to the...
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(Junior) Technical Support Specialist
hace 3 días
Priego de Córdoba, España Bihl+Wiedemann GmbH Iberia A tiempo completo(Junior) Technical Support Specialist (H/M/X)¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.Join to apply for the (Junior) Technical Support Specialist (H/M/X) role at Bihl+Wiedemann GmbH Iberia.Damos forma al futuro con nuestros innovadores productos ASi-5 y...
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Desktop Support Engineer
hace 2 días
Jerez de la Frontera, España Hibrant Ltd A tiempo completo**Key Responsibilities** - Install, configure, and maintain desktop hardware, software, and peripherals. - Provide first - and second-level technical support to end-users in person, via phone, or remotely. - Diagnose and resolve hardware, software, and network issues. - Setup and support Windows/Mac workstations, printers, and other IT equipment. - Manage...
