Sr. Customer Success Manager, Amazon

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third‑party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 19+ overseas marketplaces and supporting local sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.¿No sabe con seguridad qué habilidades necesitará para esta oportunidad? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Amazon’s Asia Global Selling Existing Seller Management (ESM) team currently seeks a results‑oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, you will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands‑on way, with multiple stakeholders and business teams on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. You need to be passionate about your work, self‑motivated, detail oriented and have excellent problem‑solving abilities, as well as superb communication and program/project management skills. You will be able to communicate complex analytical results, both written and verbally, in a clear and easy‑to‑understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.Roles and ResponsibilitiesAct as a single owner in the ESM team on business domain and own business goal setting and team executions.Drive business insights generation and provide guidance to the account‑management team to help generate actionable next steps and improve account‑management efficiency.Accumulate in-depth seller learning under each profile and generate business insights to help sellers grow.Co‑work with multiple stakeholder/business teams to develop new business initiatives and translate them into execution.Structure work flow across the team to effectively implement each workstream and related operational activities.Develop, implement and automate new and existing processes in a standardized and scalable format, while leveraging global resources to drive improvement based on local needs whenever possible.Innovate to improve seller experience via continuous engagement with internal partners to drive business process improvement through deep data analysis and seller engagement practice.Work closely with account managers to manage and drive critical programs.Key Job ResponsibilitiesDevelop Product/Program Master plan for ESM and build implementation plan.Deliver business dive deep and risk management.Generate ESM seller insights to drive global / multi‑functional / ESM level influence.Basic Qualifications10+ years of sales operations or equivalent experience.Bachelor’s degree or equivalent.Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.Experience developing and executing sales strategies, tactics, plans, processes, systems and programs.Preferred QualificationsExperience using Salesforce (or other CRM tool) or BI tools.Experience presenting to and effectively advising senior leaders outside of design.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. xsgfvud Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr