Support Engineer
hace 4 días
Open Assessment TechnologiesDesplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar".is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleAs a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code-level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Preferred Background~ Bachelor’s degree in Computer Science, Engineering, or a related field.~3+ years of experience in software support, reliability engineering, or development roles.~ Experience working with ITIL or similar support frameworks. xsgfvud If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
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Support Engineer
hace 4 días
Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide.Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia...
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Support Engineer
hace 14 horas
Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer Development
hace 4 días
Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesA continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale...
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Support Engineer
hace 3 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment TechnologiesHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the...
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Support Engineer Development
hace 3 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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Support Engineer
hace 3 semanas
O Castro, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
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ENGINEER REMOTE SUPPORT
hace 3 días
Castro, España DISID A tiempo completoDISID by Plexus Tech está especializada en Cloud, integración de sistemas e ingeniería de software que forma parte del Grupo Plexus Tech. En Plexus Tech contamos con 25 años de trayectoria, cerca de 4.000 profesionales y presencia global. Prestamos servicio a cerca del 80% de las empresas del IBEX35 y contamos con un alto grado de especialización en...
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System Engineer
hace 6 días
Castro, España Reesmarx A tiempo completoMy client, a global leader in Application Delivery Controllers and Load Balancing, is hiring aPresente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.System Engineer (Pre-Sales)in Spain.ResponsibilitiesDeliver technical demos, presentations, and solution designsProvide technical & sales support for...
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System Engineer
hace 4 días
Castro, España Reesmarx A tiempo completoMy client, a global leader in Application Delivery Controllers and Load Balancing, is hiring a System Engineer (Pre-Sales) in Spain.ResponsibilitiesDeliver technical demos, presentations, and solution designsProvide technical & sales support for customers and channel partnersLead POCs, support RFPs, draft technical solutions, and assess competitorsConfigure...
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System Engineer
hace 4 días
Castro, España Reesmarx A tiempo completoMy client, a global leader in Application Delivery Controllers and Load Balancing, is hiring a System Engineer (Pre-Sales) in Spain.ResponsibilitiesDeliver technical demos, presentations, and solution designsProvide technical & sales support for customers and channel partnersLead POCs, support RFPs, draft technical solutions, and assess competitorsConfigure...
