Guest Services- Receptionist

We are looking for a PART TIME Guest Services Advisor (Receptionist)Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.Location: North of Madrid- mainly Alcobendas or Valdebebas (position requires flexibility).Employment Level: Entry-levelWork hours-3 days per week, 8 hours per day. Total of 24 hours per week (60%).Who are we?Calido Flex Living is the future of flexible, high-end, temporary residence in Madrid. The project has four new buildings (1,500 flats) with the aim of reaching 2,500 flats throughout the Madrid region, with further expansion planned in key areas of other Spanish cities.Calido Flex Living is part of Dazia Capital, a leading real estate investment and asset management company specializing in the Spanish residential sector.What makes Calido Living unique?According to Calido Living team the best thing about working here is:·The work environment: collaborative, dynamic and open, without rigid hierarchies, encouraging collaboration and the participation of all.·The culture: based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging.·The professional projection: with constant development opportunities to develop innovative projects.What will your team be like?As Guests Services Advisor, you will work as part of the property on-site team, reporting to the General Manager.What will your mission be?The Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem-solving. The ideal candidate will be committed to exceeding guest expectations and enhancing their overall experience. Here's a general description of their duties:Your main functions will be:·Guest Relations:oGreet guests upon arrival and provide a warm, welcoming atmosphere.oAssist guests with check-in and check-out procedures, ensuring efficiency and accuracy.oAddress guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution.oProvide information about the aparthotel facilities, services, and local attractions.·Reservation Management:oIn coordination with the leasing team, handle reservations, modifications, and cancellations, ensuring accurate records in the reservation system.oCoordinate with the sales and marketing team to manage special requests and group bookings.·Communication:oServe as the main point of contact for guests during their stay, providing assistance and information as needed.oMaintain effective communication with other departments to ensure guest needs are met and expectations exceeded.·Concierge Services:oAssist guests with transportation, restaurant reservations, and activity bookings.oProvide recommendations on local attractions, dining options, and events.·Administrative Duties:oMaintain accurate guest records and update the reservation system as necessary.oProcess payments and handle financial transactions securely and accurately.oPrepare and distribute guest-related reports to management.·Quality Assurance:oConduct regular inspections of guest rooms and common areas to ensure they meet company standards.oReport any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution.·Feedback Collection:oSolicit guest feedback through surveys and direct interactions to continuously improve service quality.oAddress any negative feedback constructively and ensure follow-up actions are taken.What are they looking for? ‍·Previous experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1-2 years preferred).·Proficiency in property management systems and MS Office.·Strong organizational and multitasking skills.·Ability to remain calm and professional in high-pressure situations.·Fluent in English (additional languages are an asset).·Friendly, approachable, and guest-focused attitude.·Excellent communication and interpersonal skills.·Attention to detail and ability to maintain a polished, professional appearance.·Willingness to work flexible hours as required.What do they offer?·Dynamic and entrepreneurial environment, with cross-cutting structure and opportunities for development and growth.·The opportunity to create a unique product from scratch with direct impact on residents' lives, offering new housing solutions in a stressed market. xsgfvud ·Teambuilding sessions.