Front desk

hace 2 semanas

Madrid, España Calido Living A tiempo completo

We are looking for a PART TIME Guest Services Advisor (Receptionist)Entry-levelWork hours- 3 days per week, 8 hours per day. Calido Flex Living is the future of flexible, high-end, temporary residence in Madrid. The project has four new buildings (1,500 flats) with the aim of reaching 2,500 flats throughout the Madrid region, with further expansion planned in key areas of other Spanish cities.Calido Flex Living is part of Dazia Capital, a leading real estate investment and asset management company specializing in the Spanish residential sector.The culture: based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging.· The professional projection: with constant development opportunities to develop innovative projects.As Guests Services Advisor, you will work as part of the property on-site team, reporting to the General Manager.The Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem-solving. Here's a general description of their duties:o Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.o Provide information about the aparthotel facilities, services, and local attractions.· Reservation Management:o Coordinate with the sales and marketing team to manage special requests and group bookings.· Concierge Services:o Provide recommendations on local attractions, dining options, and events.· o Prepare and distribute guest-related reports to management.· Quality Assurance:o Report any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution.· o Solicit guest feedback through surveys and direct interactions to continuously improve service quality.Previous experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1-2 years preferred).· Proficiency in property management systems and MS Office.· Fluent in English (additional languages are an asset).· Attention to detail and ability to maintain a polished, professional appearance.· Willingness to work flexible hours as required.

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