Guest Services Agent

hace 6 días

Barcelona, España Marriott Hotels Resorts A tiempo completo

DescriptionDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.Position SummaryProcess all guest check‑ins, check‑outs, room assignments and room change/late check‑out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports: contingency lists and credit card authorization reports. Supply guests with directions and information. Answer, record and process all guest calls, requests, questions or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash‑guests checks process all payment types, vouchers, paid‑outs, charges and provide change. Notify Loss Prevention/Security of any reports of theft.Follow company policies and procedures; report accidents, injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit or walk for an extended period of time. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneRequired ExperienceUnclear SeniorityKey SkillsRestaurant ExperienceCustomer ServiceHotel ExperienceTaleoHospitality ExperienceCashieringFood Safety ExperienceGuest Relations ExperienceAnimal HandlingFront DeskGuest ServicesPhone EtiquetteEmployment Type: Full-TimeExperience: yearsVacancy: 1At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. xsgfvud We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.#J-18808-Ljbffr

  • Front Desk Guest Services Specialist

    hace 5 días

    Barcelona, España Marriott Hotels Resorts A tiempo completo

    A leading global hotel chain is seeking a dedicated Guest Services Agent in Barcelona. This full-time role involves processing guest check-ins and check-outs, handling requests, and maintaining communication with housekeeping. Ideal candidates should have a high school diploma and possess strong customer service skills. Join an inclusive team committed to...

  • Guest Services Agent

    hace 5 días

    Barcelona, España Marriott International, Inc A tiempo completo

    **Job Number** 24015264 **Job Category** Rooms & Guest Services Operations **Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...

  • Guest Experience Agent

    hace 3 días

    Barcelona, España Conservatorium Hotel A tiempo completo

    Guest Experience Agent - JR-03582 - Rooms - Full time - Permanent - Mandarin Oriental, Barcelona **Guest Experience Agent** Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and...

  • Guest Experience Agent

    hace 6 horas

    Barcelona, España Conservatorium Hotel A tiempo completo

    Guest Experience Agent- - JR-03582RoomsFull timePermanentMandarin Oriental, Barcelona- **Guest Experience Agent** - Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team. - Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect...

  • Guest Experience Agent

    hace 3 días

    Barcelona, España Mandarin Oriental Hotel Group A tiempo completo

    **Guest Experience Agent** Mandarin Oriental, Barcelona is looking for a **Guest Experience Agent** to join our **Guest Experience / Front of House** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of...

  • Guest Services Agent

    hace 7 días

    Barcelona, Barcelona, España Marriott International A tiempo completo

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationHotel Arts Barcelona, Marina 19-21, Barcelona, Spain, Spain, 8005VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Agent

    hace 6 días

    Barcelona, España Marriott Hotels Resorts A tiempo completo

    DescriptionPosition SummaryProcess all guest check‑ins, check‑outs, room assignments and room change/late check‑out requests. Secure

  • Guest Services Agent

    hace 6 días

    barcelona, España Marriott Hotels Resorts A tiempo completo

    Description Position Summary Process all guest check‑ins, check‑outs, room assignments and room change/late check‑out requests. Secure

  • Guest Services Agent-night

    hace 2 semanas

    Barcelona, España Marriott International, Inc A tiempo completo

    **Additional Information** **Job Number**25062364 **Job Category**Rooms & Guest Services Operations **Location**Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late check-out...

  • Guest Services Agent: Check-In, Payments

    hace 4 días

    Barcelona, España Marriott Hotels Resorts A tiempo completo

    A global hotel chain is seeking candidates for a full-time position in guest services in Barcelona. This role involves processing reservations and payments, coordinating with housekeeping, and providing guests with information and assistance. The ideal candidate will have a high school diploma with no prior work or supervisory experience required. Commitment...