Social Media Community Manager

Where : Remote from Spain¿Le gusta esta oportunidad? Asegúrese de inscribirse rápido, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto.Type : FreelanceJoin Us at Social ElementFounded 24 years ago were a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.To us better social means creating unskippable content making scrolling safer for everyone creating stronger connections with each other and making a huge impact.We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry.Leverage your talent and enthusiasm for all things California its stunning landscapes vibrant cities and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State.To #makesocialbetter for this client we are looking for native level Simplified or Traditional Chinese Social Media Community Managers & Moderator to monitor social channels and excite and engage with their audience.Community Manager & ModeratorOur mission is to cultivate strong genuine connections with our brands audience creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels we ensure that every comment and piece of content shared reflects positively and authentically on the brand.We thrive in the fast-paced environment these projects bring expertly navigating through high volumes of content while seamlessly integrating into the community. But for us its about more than just engagement. We're dedicated to building a secure positive and inclusive community where everyone can experience and share that brand love.What Youll DoIn this exciting opportunity you will dive into the travel and tourism world. Youll be an essential part of our team connecting with the brands audiences for the Chinese markets in addition to moderating content.Youll be a master of context as you skillfully address customer inquiries and comments ensuring each interaction is timely professional and resonates with the brands tone of voice. Youll engage across multiple platforms like TikTok Instagram Facebook keeping the conversations vibrant and engaging.You will be at the frontline of managing and growing an enthusiastic online community. Youll also be a moderator ensuring a welcoming and judgement-free zone where consumers feel safe and respected ensuring the social feeds remain open and inclusive spaces.Working HoursWe are looking to someone with greater availability across the week and in particularly weekend.Shifts : Moderation 6pm Engagement 10pm (UK times).Child ProtectionAt Social Element we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children regardless of their age disability gender identity race religion sex or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.RequirementsExcellent Simplified Chinese language knowledge : As youll be posting messages on social media its a must to have superb writing skills in the Simplified Chinese language.Advanced English language skills : As youll be working with a variety of teams and people all of our training and communication is in the English language.Background experience : either engagement social customer care and / or community management either with a brand or digital agency.Social Media knowledge : Experience in using either Facebook Twitter Instagram Pinterest TikTok LinkedIn and / or YouTube and understanding their audiences in addition to staying on top of the latest trends.A confidence with digital technology as youll be using a range of tech tools e.g. Sprinklr Social Sprout etc in addition to any internal tech tools e.g availability scheduling tools Google Chat etcSome cultural knowledge and interest in California and the capacity to learn and understand the California brand and product offering.A self-motivated social media expert who thrives in a remote environment has a structured approach to work and the ability to maintain productivity and efficiency while working from home.IT PolicyWe operate a BYOD (Bring Your Own Device) Policy which means to carry out this work your PC will need to meet the following requirements :Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials.At least 8GB RAM (16GB recommended)A secure home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended).40 GB available HDD (SSD recommended)A Webcam and headsetAndroid or iOS device for 2FAChromebook Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine) you need to send us your computer specs and explain how you intend to do this.Use of a touchscreen monitor without a keyboard and a mouse isnt allowed.Please Note : It is essential to have all IT requirements to qualify for the process and IT policy.The Hiring ProcessThe hiring process for this position will be made up of the following stages :Online Assessment in Engagement and ModerationBehavioural interview with one of our Talent Team MemberHow To ApplySimply upload your resume and a cover letter (or a link to your cover letter video if you prefer). xsgfvud Make sure to include the following details in your cover letter / video or we wont be able to process your application :Details of your personal / professional experience in relation to this workWhy you are interested in being part of our team at Social ElementWe are excited to receive your applicationKey SkillsMarketing,Google Analytics,Photography,Facebook Advertising,Hootsuite,Social Listening,Content Development,SEO,Adobe Photoshop,Social Media Management,Copywriting,Content ManagementEmployment Type : Full TimeExperience : yearsVacancy : 1#J-18808-Ljbffr