After Sales Engineer

HaslerRail AG is proud of its more than 130‑year tradition in the field of railway technology. We are the world leader in on‑board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market. The head office of HaslerRail AG is located in Bern, Switzerland.¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.HaslerRail is looking for a dynamic and motivatedAfter Sales Engineerto join the Customer Service Engineering department in Madrid, where the selected candidate will develop the activity as part of the Sécheron Hasler Ibérica team.This role is critical to maintaining customer satisfaction and involves managing technical projects, customer claims, and support processes. Reporting to the Customer Service Project Engineering Manager, the After Sales Engineer will work closely with internal teams to provide seamless project support and resolve customer issues effectively.Main ResponsibilitiesCustomer Claims Management: Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updatesTechnical Issue Resolution: Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.g., engineering, industrialization, product management) to ensure prompt solutionsProject Transfer Support: Facilitate project transfers from Project Management to Customer Service, ensuring all relevant information and materials are documented and communicatedProduct Lifecycle Maintenance: Support obsolescence management and maintenance tasks related to the product lifecycleRetrofit Analysis: Review and analyse legacy projects to propose potential retrofit solutions that align with current standardsTechnical Collaboration: Collaborate with customers to clarify project requirements, technical specifications, and address potential service needsRequirementsBachelor's degree in industrial engineering, telecommunications, or a similar fieldFluent in English and Spanish; knowledge of German or French is an advantageMinimum of 2‑3 years of experience in after‑sales, project management, or engineering roles, ideally within industrial, railway, automotive, or similarly regulated sectorsKnowledge of project and claim management processesStrong ability to create structured and clear technical documents (analysis reports, technical proposals, project plans)Proficiency in MS Office, ERP systems (Oracle is a plus), CRM or ticketing toolsStrong interpersonal skills with a proactive, solution‑oriented approachAbility to communicate technical concepts clearly to non‑technical stakeholdersCapacity to work effectively across different teams and departmentsExcellent time management, multitasking, and problem‑solving skillsFlexibility and a positive attitude toward adapting to a variety of tasksAvailability for short‑term travel (2‑10 days) as neededBenefitsWe have flat hierarchies and encourage direct communication between departments and management levels, allowing us to make decisions quickly. We give our employees full responsibility for their work tasks and encourage all employees to take initiative, contribute to the operational excellence of the company, and provide ample opportunities for personal and professional growth. xsgfvud A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionIT Services and IT ConsultingLocation: Madrid, Community of Madrid, Spain#J-18808-Ljbffr