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FinOps Analyst - AR (German), Global Account ReceivablesDescubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta oportunidad desplazándose hacia abajo ahora.Summary of the roleThe successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. The role involves Cash Applications, with extensive knowledge of day‑to‑day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. The candidate should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.ResponsibilitiesEnsure timely closure of payments with high degree of accuracy.Respond to customer queries through call and/or email.Research unapplied payments and work with customer to identify the root cause and resolve open issues on account.Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account.Provide growth ideas for process standardization and automation through JDI/Kaizen projects.Perform complex reconciliations on customer payments.Perform QC and conduct refresher trainings with the team on best practice sharing.Highlight and address issues with the technical teams related to the discrepancies with the ERP system.Job RequirementsMust be fluent in German language skills.Excellent written and verbal communication skills with strong customer service focus.Ability to prioritize, multi‑task and work with minimal supervision.Drive for continuous learning and self‑development.Flexibility to change as per the changing requirements of the business.Minimum 1‑2 years experience in O2C domain, preferably cash application or Customer Service.Intermediate knowledge of Excel – including working with pivot & formulas.Flexible to work in late evening/night shifts.Basic QualificationsMaster's degree or above in finance, accounting or related field.Previous experience 1‑2 years, preferably in Account Receivables, Collections, Dispute Management, Customer Service, or other customer facing role.B2 level certification for language roles (German).Preferred QualificationsGraduation or a Master’s Degree in Accounting/Finance or a related field.Previous experience 1‑2 years, preferably in Account Receivables, Collections, Dispute Management, Customer Service, or other customer facing role.B2 level certification for language roles (German). xsgfvud Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr