Employee Relations Manager

Job ID: 3161515 | Amazon Commercial Services Pty Ltd

At Amazon, we're working to be the most customer-centric company and earth’s best employer. To do this, we need exceptionally talented, bright, and driven people. If you'd like to help us build that place, this is your chance to make history.

We are seeking a strong Employee Relations Partner to join our Amazon Australia operations team. The central objective of Amazon’s global operations employee relations team is to ensure our organisation’s treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories, focused on providing exceptional employee experience. You will have deep subject matter knowledge, exceptional communication skills and the ability to work cross functionally on a wide range of employee relations initiatives. This is a highly visible and varied role with common interactions with senior leadership. The successful candidate will influence decision making and direct the business into the future. This role will involve approximately 50% travel.

Key job responsibilities

- Advocating for the best interests of associates and assist in building long-term relationships across diverse teams

- Partner and influence Site Leaders when necessary to ensure a positive associate experience

- Partner with Site Leaders and HR teams to create and sustain positive employee relations programs and best practices tailored to business needs

- Adapting global tools and programs to fit the Australian environment

- Conduct and collaborate on positive employee relations trainings and communications

- Design, collect, and analyse multiple levels of associate feedback

- Work with other stakeholders to implement systems and processes for identifying potential issues before they become problems

- Analyse, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations

- Supporting Operations and HR with Case Management escalations

- Assist and drive large scale, country-wide projects that improve the associate experience

Basic Qualifications

- Bachelor's degree or equivalent

- Significant experience in employee relations, labor relations, or labor/employment law

- Experience analyzing metrics and assessing employee sentiment data to find root causes and develop short-, medium- and long-term plans

- Experience with MS Word, Excel, Access, & PowerPoint, and ability to become proficient in HTML

- An understanding of the Fair Work Act, Modern Awards and other State and Federal laws

Preferred Qualifications

- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams

- Experience in a fast paced, dynamic organization

- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

- High-quality judgment and sound decision-making

Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: December 4, 2025 (Updated 7 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

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