Transformation Business Analyst

What you will do on your journey with WebBeds.

We are seeking a dynamic and experienced Business Analyst with a strong sense of ownership to join our team and play a critical role in delivering business transformation initiatives. In this role, you will work closely with Transformation Programme Managers, and senior leaders to support the end-to-end transformation journey in alignment with the organization’s strategic objectives. You will be responsible for analysing current-state business processes, identifying improvement opportunities, and contributing to the design and implementation of solutions that enhance operational efficiency and overall business performance. You will also define, design, and implement KPIs to measure the performance of transformation initiatives and evaluate their overall impact on the business. Acting as a trusted partner to the business, you will capture, translate, and manage business requirements while defining and shaping business processes across multiple functions and domains.

In this role you will:

- Collaborate with cross-functional teams to analyse current-state business processes and identify opportunities for optimization and transformation.
- Demonstrate strong stakeholder management and negotiation skills to balance competing priorities and shape effective solutions.
- Work closely with business and technology stakeholders to gather, analyse, and document functional and non-functional requirements.
- Take ownership of business requirements throughout the lifecycle, from discovery through implementation and post-delivery validation.
- Document and analyse end-to-end, cross-functional processes, highlighting dependencies, risks, and improvement opportunities.
- Decompose complex processes and evaluate multiple solution approaches, applying structured methodologies and assessing pros, cons, and impacts.
- Support the development and execution of business transformation initiatives aligned with strategic goals.
- Assist in the implementation of new processes, systems, and technologies, ensuring business readiness and adoption.
- Conduct data and KPI analysis to assess the success, value, and sustainability of transformation outcomes.
- Build strong relationships with key stakeholders to understand their needs, manage expectations, and ensure alignment.
- Support budget tracking and cost optimization for transformation initiatives, contributing to efficient resource allocation.
- Identify and communicate delivery risks, issues, and dependencies, proposing proactive mitigation actions.
- Contribute to the integration of technology-enabled solutions to enhance operational efficiency and business performance.
- Champion a culture of continuous improvement, analytical thinking, and adaptability to changing business needs.

The skills we would love to see in your suitcase

- Proven experience as a Business Analyst supporting or leading large-scale business transformation initiatives.
- Strong expertise in end-to-end journey and process management, including assessment, governance approvals, and full requirements lifecycle ownership.
- Demonstrated ability to navigate complex, ambiguous, and challenging environments while delivering effective, pragmatic solutions.
- Strategic, analytical, and creative thinker, capable of making sound decisions that balance innovation, risk, and business value.
- Excellent planning, organizational, and delivery skills, with the flexibility to adapt to change and support effective change management.
- Consistently demonstrates high levels of integrity, transparency, and commitment to strong governance and control frameworks.
- Highly motivated and curious, with a continuous improvement mindset and a strong drive for excellence and business impact.
- In-depth knowledge and hands-on experience with B2B travel industry business processes and customer journeys.
- Outstanding communication and presentation skills, with a personable and engaging approach to stakeholder interaction.
- Proactive learner with a strong interest in emerging technologies and their practical application in business transformation.

WebBeds is a global digital travel marketplace for the travel trade, an intermediary connecting hotels and other travel service suppliers to a distribution network of travel buyers all over the world. We connect hotels looking to fill rooms with buyers trying to find rooms. In short, we source bookable content, integrate, aggregate and merchandise that content in our platform, then distribute it to a global network of travel trade buyers, who sell to the travelling public.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 8.3bn search requests daily, with 17million rooms nights sold in FY24. We deliver amazing outcomes using leading edge technology through innovative and creative thinking; and products help our partners deliver amazing travel experiences, enabling travel the world over.

Some things that make us stand out

- We are a truly global travel organisation, with a global footprint.
- We have 1200+ people speaking 50+ languages in 120+ cites across 50+ countries.
- We partner with over 500,000 properties in more than 39,000 locations.
- We work with more than 50,000 travel buyers in 140 source markets.
- We have an amazing team delivering valuable outcomes using innovative tech and creative, lateral thinking.

Working at WebBeds

WebBeds is a fast-paced, results-driven business and that is reflected throughout our company, in our technology, product and perhaps most importantly – in our people. Visit ‘Careers’ for jobs around the world of WebBeds.

Global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more – can sell their products through WebBeds by connecting to a global network of over 50,000 online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.

Online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more – can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

Our operation.

We operate globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and the Americas – with over 2,000 travel professionals working in 120 cities across 50 countries worldwide. WebBeds also operates specialist brands JacTravel DMC and UHl. JacTravel DMC provides tailormade travel arrangements for offline FIT and groups traveling to the UK, Ireland and key mainland European destinations to the international travel trade. UHI is a genuine pioneer, providing online pilgrimage travel services to travel agencies worldwide.

WebBeds is a travel brand of the Web Travel Group, an ASX 200 listed company (ASX: WEB) operating global digital travel businesses.

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