Global Service Process Owner SAP

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Global Service Process Owner SAP

About the role

In this global role within Aftersales Service Operations, you will ensure that our ERP system is fully aligned with our business processes, enabling efficient, customer‑centric service delivery worldwide. You will drive continuous improvement, lead process standardisation, and empower our teams through training and clear documentation.
In return for your strong ERP expertise, cross‑functional mindset, and hands‑on approach, you’ll have the opportunity to shape global service processes, work closely with diverse international stakeholders, and play a key role in Sonova’s transformation journey—directly contributing to customer satisfaction and our mission to help everyone enjoy the delight of hearing.

More about the role

- Align global Aftersales Service processes with enterprise process architecture and ERP set-up

- Define, harmonise, and maintain global ERP service processes, SOPs, and related KPIs

- Act as a key interface between service operations and functions such as Finance, Engineering, SCM, SAP/IT, and Product teams

- Contribute functional expertise to SAP and IT projects to improve lead time, cost efficiency, and business model changes

- Support the development of aftersales service concepts for new products, channels, and business units and derive ERP system changes

- Lead and strengthen a global community of regional and local key users and process owners

- Drive process documentation, standardisation, training, and knowledge transfer globally

More about you

- Degree or diploma in Engineering, Supply Chain, IT, or a related field

- 5+ years of combined business and IT experience translating business needs into ERP‑supported processes

- Proven experience working with ERP systems (SAP S/4HANA required) in a global environment

- Strong background in change management, continuous improvement, and cross‑functional project execution

Preferred

- Additional language skills (German and/or Spanish)

- Experience with tools such as Jira, Salesforce.com, or reporting solutions

More about what we offer

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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