English Language Coach

Wall Street English is looking for an English Language Coach to join our center in Barcelona.

As Coach you are central to your Students’ learning. Through providing a nurturing, fun and interactive learning environment and building relationships with Students, you have a unique opportunity to change their personal and professional futures.

As Coach, you will provide a personalized educational experience that is supportive, effective and engaging. A Coach’s main objective is to ensure that Student’s learn effectively, progress through their course and reach their personal goals. Each Student will need varying levels of support, approaches, and teaching techniques to maximize their learning. In this role you will be required to adapt to and anticipate each individual’s needs and inspire them to succeed.

Essential Duties Include:

- Understanding each individual learner’s psychology and provide guidance to Students that is personalized, supportive and motivating
- Developing strong relationships with Students that are built on trust
- Promoting the Wall Street English Method and an all English environment in consistent and creative ways
- Keeping up to date and informed of Student progress to provide appropriate support
- Ensuring that each person that walks into the Center is greeted with a warm and friendly welcome
- Managing the Reception area, and keeping it organized and tidy
- Driving Student progress through proactively booking Students into classes
- Being an ambassador for your Center by engaging Students and motivating them on every occasion, as well of taking care of prospects to help support sales
- Providing information and advice on incoming call and to walk-ins
- Attending staff meetings and training sessions

Specific Teaching Duties:

- Provide onboarding to new Students in order to explain how studying works at Wall Street English and guarantee educational control
- Providing personalized feedback, coaching and support through Advising Sessions to ensure Students reach their goals
- Following-up with Students throughout the different stage of their course

Specific Reception Duties:

- Receiving visitors in person and on the phone in a timely manner
- Supporting Students by booking classes through various channels
- Liaising with Service and Sales team members to provide feedback on Students’ concerns
- Celebrating Members’ milestones and success in-center and on-line

Minimum requirements:

- University Degree
- Legally able to work in the EU
- Understanding of or experience within teaching or coaching
- Computer literate
- Willingness to work a flexible schedule based on Students’ needs
- Excellent interpersonal skills – patient, responsible, and empathetic
- Inspiring and supportive to Students
- Service Minded
- Dedicated and dynamic within a team environment
- Background within service/hospitality/educational sector
- Fluent Spanish
- A high level of spoken and written English (minimum B2 level)

With Wall Street English you will go further.

We are Wall Street English, the premier provider of English language instruction for individuals and corporate clients around the world. Built to be the best, by the best, our highly-qualified teachers, personal coaches, immersive classes and proven method mean guaranteed results.

Founded in 1972, Wall Street English is one of the leading global English language education companies. We've taught more than 3 million students in more than 29 countries around the world. Now our premium learning offer is available online, in-person or a mix of both. With Wall Street English you will go further.

Take a look at what some of our employees say about working with us: