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Customer Experience
hace 13 horas
Customer Experience (CEX) Strategy Consultant
Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact. Opinno is more than just a stepping stone in your career—it’s an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter.
Our Opinners are talented and multi-faceted individuals that collaborate to strategize and create industry-defining change by leveraging innovation and excellence.
Join us to embark on a transformative journey that shapes not just your career, but the future
We are looking for a CEX Strategy Consultant with a passion for innovation and the entrepreneurial ecosystem to join us as an consultant, based in Madrid with a flexible working model.
What you’ll do in a nutshell
- Analyse project requirements to understand the scope and implementation plan of consulting projects
- Implement customer experience (CEX) strategies and monitor their impact
- Collaborate with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goals
- Conduct customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancement
- Prepare deliverables and analysis reports on the state of the art in our areas of interest
- Update and communicate the status of the project to ensure good progress and improve quality
- Collect primary and secondary data using market intelligence methodologies, tools, and information sources
- Design solutions adapted to client and project needs using innovation methodologies and processes (Lean Startup, Design Thinking, and Open Innovation)
What you’ll bring
- 3 or 4 years of experience in CEX and innovation consulting
- Proven track record of applying customer experience (CEX) methodologies, such as customer journey mapping, voice of the customer (VoC), and Net Promoter Score (NPS)
- Availability to travel
- Native/fluent Spanish (C1) and good English level (at least: B2)
- Experience working with agile methodologies is an asset
- Experience in strategy development functions
- Knowledge of CEX, customer support methodologies, and customer accompaniment
- Knowledge of qualitative and quantitative research techniques
- Organised and resolute with strong analytical skills
- Advanced Excel skills
- Intellectual curiosity – a hunger for knowledge and personal growth, as well as self-initiative
- Excellent ability to work as part of a team, in dynamic and multidisciplinary environments
- Innovative and collaborative approach to problem-solving
- Strong communication and presentation skills
- Ability to empathize with customers and understand their needs and expectations
The Opinno Experience
- Great work environment: informal, collaborative and agile
- 23 days of annual leave plus relevant local/national festivities
- Relaxed dress code
- Opportunities for training and development
- Competitive salary package
- Optional benefits such as private health insurance, meal vouchers, transport, training, and kindergarten support are available through our flexible compensation scheme
- Referral bonuses for bringing new talent
We welcome applicants from all paths of life and are devoted to making our hiring process as inclusive and accessible as possible. If you need any accommodations during the application or interview process, please do not hesitate to let us know.
At Opinno, we understand that true innovation is deeply intertwined with diversity and inclusivity. Rooted in our core values is a firm commitment to building inclusive and welcoming communities, where individual differences are not only recognized but celebrated. Our global reach allows us to connect with people from every walk of life, ensuring that every unique perspective contributes to our collective drive for innovation.
In embracing diversity, we advance together, cultivating innovation and fostering an environment where everyone can thrive.
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