Customer Experience Expert

hace 19 horas

Barcelona, España SD Worx A tiempo completo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

In today's digital world, we're all about crafting exceptional experiences. At SD Worx, we're on a mission to transform user interaction; whether it's on our portals, mobile app, or anywhere else in the digital landscape. We're a very diverse but small international customer support team, our support also includes phone assistance.

As our Customer Experience Expert, you're the most valuable player in ensuring our products not only work but rock.

If you're all about digital innovation, making users smile, and you're ready to bring your special touch to the team, we want you on board

Which tasks can you expect?

- Making user needs your top priority to deliver exceptional experiences.

- Handling incoming support requests like a pro—via digital channels and by phone.

- Digging into support ticket data to guarantee top-notch customer satisfaction.

- Contributing your ideas on how to improve our service even further.

What do you have to offer?

- 1-5 years of experience in a similar role.

- Strong customer-focused communication skills that leave a positive impression.

- Fluent in English, Dutch, and French, with strong proficiency in both spoken and written communication.

- Empathetic, with the ability to understand and resolve user issues effectively.

- Naturally curious and always up for a challenge, figuring things out is what you do best.

- Strong problem-solving and analytical skills.

- Great team player but also able to work independently.

- Proactive, structured, and organized, ready to adapt and bring fresh energy to the team.

What do we have to offer?

🏝️ Comprehensive training and development programs.

🏝️ Flexible working schedule

🏝️ Private medical insurance 100% covered by SD Worx

🏝️ 25 vacation days

🏝️ 18 hours for personal matters

🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

🏝️ Edenred flexible retribution options: meal vouchers, transport vouchers, etc.

🏝️ Laptop and equipment provided

🏝️ Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

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