French Customer Solutions Expert
hace 4 horas
About the job French Customer Solutions Expert Job Title: French Customer Solutions ExpertLocation: Barcelona, Spain – Hybrid Remote & Onsite Options AvailableDepartment: Customer Solutions / Customer SupportEmployment Type: Full-TimeAbout the Role: We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona . In this role, you will play a key part in delivering exceptional customer service by providing expert solutions to our French-speaking clients. You will assist in resolving complex issues, guiding clients through troubleshooting processes, and ensuring an outstanding experience. This role offers flexibility to work both onsite in Barcelona or remotely in a hybrid work model.Key Responsibilities: Provide expert-level support to French-speaking customers via phone, email, and live chat.Troubleshoot and resolve technical and service-related issues, ensuring swift and effective solutions.Guide customers through product/service setup, usage, and problem resolution.Deliver clear, concise, and empathetic communication, ensuring a positive customer experience.Identify opportunities to improve customer experience and share feedback with the product and service teams.Work collaboratively with cross-functional teams (product, technical support, sales) to deliver tailored solutions.Track and document all customer interactions accurately in the company’s CRM system.Manage high-priority cases and ensure timely follow-ups until resolution.Monitor customer satisfaction levels and take proactive actions to address potential concerns.Requirements: Fluent in French (native or near-native level) and proficient in English (spoken and written).Proven experience in customer support or solutions-based roles, ideally in a technical or product-driven environment.Strong troubleshooting and problem-solving skills.Ability to explain complex concepts in a clear and simple manner.Excellent communication skills and a customer-first mindset.Self-driven, with the ability to work independently and as part of a team.Comfortable using customer service software, CRM systems, and remote troubleshooting tools.Authorized to work in Spain.Preferred Qualifications: Experience with SaaS, tech support, or service industries.Familiarity with customer service tools like Zendesk, Freshdesk, or Salesforce.Additional language skills (e.g., Spanish, Italian) are a plus.A technical background or certifications (e.g., ITIL, CompTIA) is an advantage.What We Offer: Competitive salary and performance-based incentives.Flexible working environment: onsite in Barcelona or hybrid remote setup .Comprehensive onboarding, training, and ongoing professional development.Career growth opportunities in a fast-growing international company.A collaborative, multicultural team environment.Relocation support if you are moving to Barcelona (if applicable).#J-18808-Ljbffr
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French Customer Solutions Expert
hace 2 horas
barcelona, España CBT A tiempo completoAbout the job French Customer Solutions Expert Job Title: French Customer Solutions ExpertLocation: Barcelona, Spain – Hybrid Remote & Onsite Options AvailableDepartment: Customer Solutions / Customer SupportEmployment Type: Full-Time About the Role: We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona . In...
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French Customer Solutions Expert
hace 1 semana
Barcelona, España CBT A tiempo completoJob Title: French Customer Solutions ExpertLocation: Barcelona, Spain – Hybrid Remote & Onsite Options AvailableDepartment: Customer Solutions / Customer SupportEmployment Type: Full-Time About the Role: We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona. In this role, you will play a key part in...
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French Customer Solutions Expert
hace 7 días
Barcelona, Barcelona, España CBT A tiempo completoJob Title: French Customer Solutions ExpertLocation: Barcelona, Spain – Hybrid Remote & Onsite Options AvailableDepartment: Customer Solutions / Customer SupportEmployment Type: Full-Time About the Role: We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona. In this role, you will play a key part in...
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French Customer Solutions Specialist
hace 4 horas
Barcelona, España CBT A tiempo completoA customer solutions company is looking for a French Customer Solutions Expert to join their team in Barcelona. In this hybrid role, you will deliver exceptional customer service to French-speaking clients, resolving complex issues and providing expert solutions through phone, email, and live chat. The ideal candidate is fluent in French and proficient in...
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Digital Services
hace 3 días
Barcelona, España Hewlett Packard Enterprise A tiempo completoDigital Services - Customer Success Engineer - French Speaking page is loaded## Digital Services - Customer Success Engineer - French Speakinglocations: Meudon, Hauts-de-Seine, France: Paris, Paris, France: Sant Cugat del Valles, Barcelona, Spain: Grenoble CEDEX 1, Isere, Francetime type: Full timeposted on: Posted Todayjob requisition id: ...
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Barcelona, España Hewlett Packard Enterprise A tiempo completoA leading technology company is looking for a Customer Success Engineer fluent in French to support the implementation of HP software solutions for customers. The role requires extensive experience in service delivery and a strong understanding of endpoint management. The ideal candidate will have over 10 years of relevant technical experience in IT systems...
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Barcelona, España Hewlett Packard Enterprise A tiempo completoA leading technology company is looking for a Customer Success Engineer fluent in French to support the implementation of HP software solutions for customers. The role requires extensive experience in service delivery and a strong understanding of endpoint management. The ideal candidate will have over 10 years of relevant technical experience in IT systems...
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Customer Success Representative Benelux
hace 2 semanas
Barcelona, España Webfleet Solutions A tiempo completoAt Bridgestone Mobility Solutions we are looking for a Customer Success Representative dedicated to our line of business Webfleet. Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer...
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Customer Experience Expert
hace 6 días
Barcelona, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent....
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Customer Experience Expert
hace 7 días
Barcelona, España SD Worx A tiempo completoSD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing...
