IT Operator with English

Within the Econocom Spain Group, this opportunity is with Econocom Servicios S.A.U.

We are looking for a Junior IT Operator to become part of our team. If you have a passion for technology, enjoy monitoring systems and supporting IT operations, and want to grow your career in a dynamic, innovative environment, we would love to hear from you

Key Responsibilities

- Real-time monitoring of critical systems and applications to promptly detect incidents.
- Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
- Collaborate with technical teams and other departments to ensure incident resolution.
- Conduct preliminary analysis and apply basic solutions to recurring incidents.
- Maintain detailed incident records and generate status and resolution reports.
- Ensure incidents are resolved within agreed SLA timeframes.
- Follow established operational procedures for incident management.
- Escalate critical or complex incidents with complete and accurate information.
- Propose process improvements for incident management based on operational experience.

Technical Competencies

- Proficiency in ServiceNow for incident logging and prioritization.
- Experience with monitoring tools like Datadog.
- Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
- Ability to generate reports and interpret operational logs using tools like Excel or Power BI.
- Basic scripting skills to automate operational tasks.
- Familiarity with ITIL processes, particularly in incident, problem, and change management.
- Minimum B2 level of English required.

Personal Skills

- Clear and precise communication with technical teams and end-users.
- Ability to stay calm and make quick decisions in critical situations.
- A problem-solving mindset with an emphasis on efficiency and collaboration.
- Strong ability to identify and resolve incidents swiftly to minimize operational impact.
- Effective collaboration with team members and other departments.
- Flexibility to adapt to evolving processes and technologies.
- Anticipation of potential issues and proactive measures to prevent them.
- Excellent multitasking and prioritization skills for managing incidents based on urgency.

We Offer:

- Contract Type: Permanent.
- Location: Madrid.( Hortaleza)
- Schedule: 24/7 shifts.
- Meal Vouchers.
- Training Plan and Career Development Opportunities.

Who We Are

Econocom Services is a key part of the Econocom Group, Europe’s leading digital transformation partner for large and medium-sized enterprises and public organizations. In Spain, Econocom Services achieved a turnover of €70M in 2022 with 850 dedicated professionals. Our IT services are structured across five main areas:

- Service Desk Innovation
- Modern Workplace
- Advanced Managed Services
- Public and Hybrid Cloud Solutions
- Managed Security Services.

Econocom Group operates in 16 countries, with over 8,000 employees and €2.7 billion in revenue in 2022. Listed on Euronext Brussels, the group is recognized for its strong values and commitment to innovation and diversity.

Our Commitment to Diversity

We value each individual for their skills and abilities, regardless of gender, sexual orientation, disability, nationality, or age. Diversity and inclusion are fundamental pillars of our teams.

Why Join Us?

At Econocom, we offer an opportunity to work on cutting-edge projects, grow your skills, and be part of an inclusive and innovative team. Ready to take your career to the next level?

Apply today and let’s transform the future together