Senior Account Manager

hace 4 semanas

VitoriaGasteiz, España Cheerfy A tiempo completo

Working at Cheerfy

At Cheerfy, who we are is defined by what we do. We value humility over ego, candour over comfort, and action over intention. We give first to our customers, teammates, and partners—and believe that strong teams win together or not at all. Autonomy is earned and expected: we trust people to take ownership, act responsibly, and live without hand-holding.

We think with clarity, starting from real problems and rejecting assumptions. We face adversity head-on, knowing that pressure sharpens focus and reveals character. We move fast, execute relentlessly, and stay on the offensive—because ideas don’t ship, execution does. By saying no often, simplifying everything, and focusing on what truly matters, we build products that move restaurants forward.

If you share our values, come shape the future of restaurants

The Role

As part of the Customer Success team, you will own the success of Cheerfy’s implementation and long-term usage across medium and large restaurant groups. Your mission is to ensure that Cheerfy delivers measurable value to our customers and becomes a critical part of their operations.

You will act as a trusted partner to our Key Accounts, building strong relationships with senior stakeholders and helping them unlock the full potential of Cheerfy’s solutions.

Your responsibilities will include:

- Building and nurturing long-term relationships with key decision-makers in Key Accounts
- Leading the onboarding of new customers and the successful launch of Cheerfy’s services
- Helping customers define, develop, and roll out new use cases aligned with their business goals
- Identifying expansion and upsell opportunities, and collaborating closely with the Sales team to close them
- Maintaining accurate and up-to-date account information in our CRM (HubSpot)

About You

You are customer-obsessed, proactive, and comfortable operating with a high level of autonomy. You combine strategic thinking with hands-on execution and enjoy working closely with customers to solve real business problems.

You bring:

- 10+ years of experience managing business customers
- Strong interpersonal, communication, and consultative skills
- Knowledge of the restaurant sector in Spain
- Familiarity with the technology ecosystem of restaurant groups, with curiosity to learn new digital platforms
- Close attention to detail and strong organisational skills
- Initiative and the ability to work independently in a distributed environment
- Willingness and ability to travel as required
- Fluency in Spanish and English

What We Offer

- Full-time position
- Competitive compensation: base salary (TBA) + 20% performance-based bonus
- Home-based role, ideally located in or around Madrid
- Flexible working hours
- A culture built on trust, autonomy, and a genuine focus on happiness

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