Customer Success Manager

Customer Success Manager - TF Pay (Netherlands)

Barcelona

Join our Movement and Champion Restaurant Culture 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products:

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

Under the Manager of Customer Success Manager for TFP, you be the owner and responsible party for growing and maintaining the active TFPay customer base. There is no team management in this role.

What are your missions?

- Activating and onboarding restaurants to the TFPay solution, to drive the adoption of contactless payments as well as other payments powered products with our customer base (including supporting KYC process, training and continuous contact with restaurants to show case value).

- Encourage continuous engagement with TFPay and payments powered products by TheFork.

- Actively participate in resolution of payment issues and irritants when required.

- Cases handling related to: TF Pay / DD / GC / double payment / manage churn request for TF Pay

- Be the Voice of Customer for TFPay, generating an in-depth understanding of customer needs and articulating them to the Head of Customer Success and Head of Payments

Who are you?

- You are French native and you feel comfortable in English

- You have at least 2 years experience as a customer success or account manager in the sales department working on the B2B side

- You are Customer oriented, you like people and like building rapport

- You are perseverant and patience

- You are really pedagogue and you do have excellent communication skills

- You are positive, dynamic and energic

- You are driven by results and the continuous improvement

- You have already used a CRM ideally Salesforce

What we offer you

😄 An awesome team (not everybody like our jokes, but we try our best)

🏠 A Permanent contract (that can be useful in life)

⚖️ Flexible working environment (2 days home office per week)

💸 Competitive fixed salary, bonus and equity (yes, equity)

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)

🌎 International teams - More than 30 nationalities and 16 offices worldwide

🏳️🌈 Highly inclusive working environment

🤸♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app

⏳ A program dedicated to help you have the best work/life balance

🏥 Health insurance fully covered by the company

👩🦽 Life Insurance and Disability at no cost to the employee

🍴 Amazing offices with dining, coffee point on each floor, and leisure area

🎤 Team building events (we love karaoke. A lot. A lot.)

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you

We believe that we are better together, and we welcome you for who you are. We endeavour to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

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