Electric Vehicle Charger Manager

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams' bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.
Amazon is committed to building a sustainable future for our customers, local communities, and the planet. Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement. To get there, we need exceptionally talented, bright, and driven people that are dedicated to making a meaningful impact on the sustainability of our products and supply chain.

Join us in the Amazon Reliability Maintenance Engineering (RME) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.

Purpose of job
Amazon is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint. Our state-of-the-art EV charging infrastructure continues to grow and span the globe, providing reliable and accessible charging solutions to Amazons transportation network. RME is seeking an experienced Electric Vehicle Charger Manager to recruit, develop and lead a team of specialists responsible for the remote coordination of maintenance activities across our global charging network.

Key job responsibilities

• Design and own the global RME EVC control tower start up and long-term strategies, setting a vision, roles and responsibilities and clear goals for the team.

• Recruit, build, inspire and motivate a new team that can work towards common goals.

• Embed a collaborative and high-performance culture who are relentless at continuous improvement.

• Embed Amazon people processes ensuring development and professional growth for all individuals. Apply company performance management processes.

• Serve as the main point of escalation for complex issues, be able to facilitate cross-functional meetings, listen intensely, establish the facts and make key decisions.

• Deliver the implementation and maintenance of rigorous quality control standards for SOP's and training.

• Implement meeting routines, KPI's and mechanism's that will ensure, work processes, systems, vendors, quality, productivity, training and labor management are met.

• Oversee the global budgets for maintenance and repair activities, optimizing costs while ensuring high-quality service.

• Collaborate with category procurement and stakeholders to ensure that productive contracts and SLA's are in place with 3P vendors. Maintain strong vendor relationships.

• Collaborate with other RME teams to ensure best practices are implemented for inventory management, reliability initiatives to optimize asset up-time across the network.

• Bachelor's degree in Electrical Engineering, or completed an indentured Electrical Apprenticeship or equivalent.

• Proven experience in startups and managing technical teams, preferably in the electric vehicle charging or similar industry.

• Strong technical knowledge of EV charging systems and infrastructure.

• Exceptional leadership and team-building skills.

• Strong problem-solving and decision-making abilities.

• Effective communication, negotiation, and stakeholder management skills.

• Financial acumen and budget management experience.

• Strong project management skills.

• Ability to work collaboratively in a dynamic and fast-paced environment.

• Master's degree in Electrical Engineering, Computer Science, or a related field.

• Program/Project management of EVC electrification.

• Experience within the EV charging industry.

• Proficient in other spoken languages.

If you are an experienced strategic leader with a passion for sustainable transportation and the skills to manage a global team of Electric Vehicle Charger Escalation Specialists and Team Leaders, we invite you to apply for the RME Electric Vehicle Charger Manager position at Amazon. Join us in driving change and ensuring the reliability of EV charging worldwide.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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