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Field Service Technician
hace 4 semanas
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This is a position with grade
16
This position reports to
Service Team Leader
Your role and responsibilities
In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
The work model for the role is: hybrid
This role is contributing to the Autonomous Moible Robots area in Madrigalejo del Monte, Burgos.
You will be mainly accountable for:
• Performing field service tasks, identifying technical issues, and performing analysis through remote or onsite activity in service categories and products for which they are certified to perform
• Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points
• Troubleshooting potential equipment failures and proactively taking measures to offset/prevent and inform internal partners
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities
• Acting as trainer when needed, for field service associates and customers
• Exceeding customer expectations by appreciating and anticipating current and potential needs, and suggesting product and process improvements within the business to enhance operations and customer service
Qualifications for the role
- You are highly skilled in maintenance technician or engineer with industrial equipment – ideally in industrial automation or robotics
- Knowledge of electrical diagrams, field bus networks, and the ability to understand mechanical diagrams
- A collaborative, solution-focused approach and strong written and spoken communication skills
- A technical training degree as an electrician or skilled mechanic
- Spanish or English language a must, strongly preferred both; highly valued other European languages
- Current B (car) driving license valid in Spain and Europe and Spanish residency permission
What's in it for you?
- Get exposed to cutting-edge technology in Motion and have a visible impact on the future
- Bring your knowledge and expertise, make the difference in technology
- Feel empowered: take ownership and drive exciting results in your scope of action
Benefits
- Flexible work practices
- Wellbeing program
- Company mobile phone
- Employee Share Acquisition Plan
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
