After-Sales Technical

hace 4 semanas

Madrid, España Zeekr International A tiempo completo

Job Responsibilities:

After-Sales Technical Management (EV Focus)

- Lead and optimize the EV after-sales technical support system across authorized dealers and service partners.

- Provide technical guidance on high-voltage systems, battery, e-motor, inverter and vehicle control systems.

- Act as the escalation point for complex, critical or recurring technical issues.

- Manage and implement Technical Service Bulletins (TSB), service campaigns and recalls.

Quality Control & Continuous Improvement

- Establish and execute the EV after-sales quality control framework, including repair quality audits and technical compliance checks.

- Analyze warranty claims, technical complaints and field data to perform root cause analysis (RCA).

- Drive continuous improvement initiatives to enhance key quality KPIs: First-Time Fix Rate, repeat repair rate, warranty cost, CSI, etc.

Warranty & Quality Cost Management

- Ensure proper implementation of EV warranty policies in compliance with OEM standards and local regulations.

- Review and manage warranty claims to control quality-related costs.

- Regularly report quality and technical performance to regional and HQ teams.

Dealer & Service Network Management

- Define and deploy EV technical and quality standards across the service network.

- Conduct technical and quality audits at dealers and service workshops, following up on corrective actions.

- Support after-sales network expansion and EV capability readiness at new service locations.

Technical Training & Capability Development

- Develop and implement EV technical training programs, including high-voltage safety, battery diagnostics and advanced troubleshooting.

- Coordinate online and on-site training, certification and technical competency assessments.

- Work closely with HQ engineering, quality and training teams.

Cross-Functional & HQ Collaboration

- Collaborate with Quality, Engineering, Customer Care, Parts & Logistics and Sales teams.

- Act as the technical and quality interface between the Spain market and global headquarters.

Qualifications:

Education

- Bachelor’s degree or above in Engineering (Automotive, Mechanical, Electrical, Electronics, or New Energy related).

- Quality management training or certifications are a plus.

Experience

- 5+ years of experience in after-sales, technical support or quality management within the automotive industry.

- Hands-on experience with EV OEMs, importers or premium automotive brands is highly preferred.

- Experience in building or scaling after-sales systems in fast-growing markets is a strong advantage.

Technical Skills

- Solid knowledge of EV high-voltage systems, battery, e-motor and power electronics.

- Strong understanding of after-sales quality processes, warranty management and data analysis.

- Proven ability to resolve complex technical issues and work cross-functionally.

Languages

- Spanish: Fluent

- English: Professional working level

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