Customer Support Engineer
hace 2 semanas
About Xebia
With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 5,500+ professionals working on a worldwide ambition.
We are organized in complementary service lines – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Intelligent Automation, and Microsoft.
We help the world’s top 250+ companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services.
For more details, please visit
About the Role
As a Cloud Platform Support Engineer at Xebia, you will join our dynamic Engineering team to support our clients' data and compute infrastructure on GCP. This role is perfect for a technical expert who combines Google Cloud knowledge with hands-on troubleshooting experience, thriving in environments where adaptability and technical excellence are essential.
Responsibilities:
- Troubleshoot and resolve complex issues related to clients' Data Platform components, including BigQuery, Workflows, Batch.
- Support compute infrastructure needs for client users, including containerization, environment setup, and dependency management.
- Diagnose and resolve issues.
- Configure and optimize batch processing environments tailored to specific client workload demands.
- Automate environment setup and management through Infrastructure as Code (IaC).
- Assist client users with integration issues between platforms and enterprise tools
- Collaborate with cross-functional teams to ensure successful issue resolution for our clients.
Requirements:
Basics:
- 1+ years of support experience with GCP
- Customer support focused mindset
- Strong understanding of Google services, including BigQuery, Workflows, Batch, Dataproc, Dataflow, Cloud Run, GCS, monitoring, logging, VPC concepts, and networking.
- Proficiency in interpreting code written in Python, R, and Java.
- Experience with containerization technologies (Docker).
- Hands-on experience with automation tools like Git and GitHub Actions
- Familiarity with GCP Console and command-line tools.
- Strong analytical and problem-solving abilities.
- Excellent communication skills and ability to respond effectively to client users' queries.
- Experience taking ownership of technical issues from identification to resolution.
- Self-motivated learner with the ability to quickly adapt to new technologies.
Nice to have:
- Experience with 3rd party tools commonly used in data platforms like Colibra.
- Understanding of Microsoft Identity Manager (MIM) for permission-related troubleshooting.
- Experience with automation of environment setup through Infrastructure as Code (IaC).
- Ability to work in a fast-paced consulting environment
- Strong collaboration skills and ability to work with minimal supervision
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